Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Serna-Garza

Lake Elsinore,CA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience

Work History

Cashier

Lydia Medellin
07.2016 - 09.2022
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Operated cash register to record transactions accurately and efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Server

Lydia Medellin
07.2016 - 09.2022
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Checked guests' identification before serving alcoholic beverages.
  • Applied effective time management techniques to meet tight deadlines.

Education

High School Diploma -

Lehman High School
Kyle, TX
06.2019

Skills

  • Order Management
  • Item promotion
  • Cleanliness
  • Bartending prowess
  • Transactions and Cash Handling
  • Strong multitasking
  • Warm and Friendly
  • Inventory Management
  • Customer Service
  • Reliable and Responsible
  • Team Player
  • Excellent Communication

Timeline

Cashier

Lydia Medellin
07.2016 - 09.2022

Server

Lydia Medellin
07.2016 - 09.2022

High School Diploma -

Lehman High School

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Manuel Serna-Garza