Manuel S Fernandez Jr
Lubbock,TX
Summary
Proven leader in appliance repair and business management, adept at diagnosing problems and implementing efficient solutions. At Fraiser Appliance, increased repeat business through exceptional service and expertise in Maytag, GE, and Kenmore appliances. Skilled in inventory management and team collaboration, consistently enhancing operational efficiency and customer satisfaction. Achieved significant financial growth by focusing on results and maintaining reliability across all tasks. Looking to transfer acquired knowledge to a different field that will provide stability.
Overview
34
34
years of professional experience
Work History
Appliance Repair Technician
Fraiser Appliance
Lubbock, TX
01.2020 - 10.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Ordered parts and maintained adequate inventory.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
Owner at Manual's Appliance
Owner at Manual's Appliance
Lubbock, TX
03.2003 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Appliance Supervisor
Jim's Appliance
Lubbock, TX
01.1991 - 03.2002
- Assisted with other projects.
- Established performance metrics for staff evaluations, driving continuous improvement of employee skills.
- Maintained a well-organized store layout, optimizing product display and accessibility for customers.
- Coordinated with vendors to secure competitive pricing and favorable terms for high-quality appliances.
- Managed a team of appliance specialists, ensuring top-notch customer assistance and product knowledge.
- Assisted customers in selecting the most suitable appliances based on their specific needs and preferences.
- Fostered a supportive work environment that motivated staff to achieve personal goals while contributing to overall team success.
- Handled escalated customer issues professionally, resolving problems quickly to maintain positive brand reputation.
- Oversaw staff performance, delivering coaching and mentoring to bolster sales.
- Trained new employees in proper appliance handling, safety procedures, and company policies.
- Facilitated smooth communication between team members through regular meetings and open feedback channels.
- Performed inspections and gave constructive performance feedback to staff members.
- Collaborated with other departments to promote cross-selling opportunities, boosting overall store sales.
Education
High School Diploma -
Slaton High School
Slaton, TX05.1981
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration Systems
- Repairing units
- Gas appliance repair
- Maintaining inventory
- Specializing in Maytag, GE, and Kenmore
- Managing schedules
- Product Promotion
- Service Sales
- Troubleshooting
- Parts Inventory Management
- Cost Estimation
- Inventory Management
- Preventive Maintenance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
Timeline
Appliance Repair Technician
Fraiser Appliance
01.2020 - 10.2024
Owner at Manual's Appliance
Owner at Manual's Appliance
03.2003 - 01.2020
Appliance Supervisor
Jim's Appliance
01.1991 - 03.2002
High School Diploma -
Slaton High School
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