Manuel Soria

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Generated advertising brochure for vendor use.

- Worked with the procurement individuals for all aspects of the oil and gas plants including refineries, power plants, upstream and downstream .

- Covered 5 regions Texas,New Mexico ,Oklahoma, Colorado and Kansas .

- Over saw all projects in the fieldon all aspects of the job at hand .

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs, and monitored performance.
• Coordinated material procurement and required services for projects within budget requirements.
• Prepared and submitted project invoices for review and approval.
• Managed projects from procurement to commission.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Recruited and oversaw personnel to achieve performance and quality targets.

- Dispatched all equipment and trucks for job at hand .

- Worked one on one with vice president of company on all aspects of projects and revenue for company .

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leader of the prv program, reviews travelers and VR's, schedule field work.
• Responsible for researching repair and upgrade options and then develop proposals based on the valves control requirements, metallurgy, internal design, repair history and customers outage schedule for daily and turnaround repair activities.
• Responsible to maintain VR Stamp for company by the National Board . To maintain appropriate documents for national board .
• Recommended the most viable options or product upgrade to meet the customers process control requirements and repair schedules .
• Maintained applicable customer records to see that the invoice is properly billed to the customer and the company receives pay .

• Mentored junior technicians in maintenance, repair and reporting duties.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Maintained accurate records of malfunctions, installations and service calls according to [Type] guidelines.
• Fostered relationships with internal and external customers.
• Tested components and systems to evaluate performance and identify concerns.
• Monitored and enforced safety measures to mitigate hazards.
• Working knowledge of national board inspection code .
• Test, reset,and repair basic spring-loaded industrial pressure relief valves , as well as assisiting in the tear down inspection of all ratios of valves .
• Complete the proper valve test/repair documentation, as defined by the National Board of boiler and Pressure vessel inspectors , including performing valve test reporting systems and procedures.
• Worked in all aspects of the plants involving valves .

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Tested components and systems to evaluate performance and identify concerns.
• Tested pressure relief valves .
• Worked in the field on numerous shut downs and plants .
• Worked on different kinds of valves and crossed trained on all aspects of relief valves , actuators, control valves , ball valves and automation.
• Performed pm maintiance in different plants and refinieries .
• Applied critical thinking and research to address complex issues.
• Completed job reports and logs immediately following service calls.

• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
• Identified business issues through careful collaboration with key stakeholders.
• Led team providing [Type] project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
• Determined areas for improvement and implemented processes to alleviate problems.
• Supported investment management via funding requests, baseline change requests and regular project reporting.
• Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Performed gap analysis and provided plans based off of identified recommendations.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Created monthly forecast templates and resource management allocations for approved projects.
• Worked with different oil companies on the productive , drilling , fracking and industrial .
• Supervised multiple drilling sites per tour and ordered all material all drilling activities.
• Reported all reports to houston on all aspects of drilling activities .