Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Macy's Fashion Show Mall
12.2023 - 03.2024
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers and helped with product questions, selections, purchases and join reward programs.
Host
Juan's Flaming Fajitas Henderson
10.2023 - 12.2023
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Host
Divine Café and Events Springs Preserve
02.2022 - 05.2022
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Advanced Honors Diploma - IT
East Career Technical Academy
Las Vegas, NV
05.2022
Bachelor of Arts - Pre-Business
University of Nevada Las Vegas
Las Vegas, NV
05.2027
Skills
Excellent Written and Verbal Communication
Customer Service
Problem-Solving
Fluent in English and Spanish
Computer Proficiency and Microsoft Office
Teamwork and Collaboration
Cash Register Operation
Timeline
Retail Sales Associate
Macy's Fashion Show Mall
12.2023 - 03.2024
Host
Juan's Flaming Fajitas Henderson
10.2023 - 12.2023
Host
Divine Café and Events Springs Preserve
02.2022 - 05.2022
Advanced Honors Diploma - IT
East Career Technical Academy
Bachelor of Arts - Pre-Business
University of Nevada Las Vegas
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