Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Soto-Vasquez

Las Vegas,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Macy's Fashion Show Mall
12.2023 - 03.2024
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, purchases and join reward programs.

Host

Juan's Flaming Fajitas Henderson
10.2023 - 12.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Host

Divine Café and Events Springs Preserve
02.2022 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Advanced Honors Diploma - IT

East Career Technical Academy
Las Vegas, NV
05.2022

Bachelor of Arts - Pre-Business

University of Nevada Las Vegas
Las Vegas, NV
05.2027

Skills

  • Excellent Written and Verbal Communication
  • Customer Service
  • Problem-Solving
  • Fluent in English and Spanish
  • Computer Proficiency and Microsoft Office
  • Teamwork and Collaboration
  • Cash Register Operation

Timeline

Retail Sales Associate

Macy's Fashion Show Mall
12.2023 - 03.2024

Host

Juan's Flaming Fajitas Henderson
10.2023 - 12.2023

Host

Divine Café and Events Springs Preserve
02.2022 - 05.2022

Advanced Honors Diploma - IT

East Career Technical Academy

Bachelor of Arts - Pre-Business

University of Nevada Las Vegas

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