Manuel Soto-Vasquez
Las Vegas,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Macy's Fashion Show Mall
12.2023 - 03.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, purchases and join reward programs.
Host
Juan's Flaming Fajitas Henderson
10.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Host
Divine Café and Events Springs Preserve
02.2022 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Advanced Honors Diploma - IT
East Career Technical Academy
Las Vegas, NV05.2022
Bachelor of Arts - Pre-Business
University of Nevada Las Vegas
Las Vegas, NV05.2027
Skills
- Excellent Written and Verbal Communication
- Customer Service
- Problem-Solving
- Fluent in English and Spanish
- Computer Proficiency and Microsoft Office
- Teamwork and Collaboration
- Cash Register Operation
Timeline
Retail Sales Associate
Macy's Fashion Show Mall
12.2023 - 03.2024
Host
Juan's Flaming Fajitas Henderson
10.2023 - 12.2023
Host
Divine Café and Events Springs Preserve
02.2022 - 05.2022
Advanced Honors Diploma - IT
East Career Technical Academy
Bachelor of Arts - Pre-Business
University of Nevada Las Vegas
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