MANUEL TALAVERA
Logan
Summary
General Manager seeking for a role to continue customer expectations. Managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals. Support cross functional teams to increase customer satisfaction through process improvements.
Overview
4
4
years of professional experience
Work History
Store Manager
Quick Quack Car Wash
05.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Property Manager
Hawthorn Senior Living
05.2022 - Current
- Manage and mentor large staff. Extensive experience hiring, training, evaluating staff of up to 30 team members within 5 departments. Marketing, Culinary, House Keeping, Maintenance and Activity Coordinator.
- Inspect vacant units and order repairs.
- Maintained occupancy expectations through lease and renewals.
- Foster positive relationships with current and prospective renters.
Assistant General Manager
Hawthorn Senior Living
10.2021 - 05.2022
- Collected rent, manage all aspects of leasing 122 units.
- Monitored and tracked payments and expenses providing timely and accurate financial reports.
- Maintain physical operations by conducting monthly ground and building inspections.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Leader
Quick Quack Car Wash
01.2020 - 10.2021
- Assist and provide direction with written and review of team member's individual development.
- Provide on-going training to team, including starters and existing team members.
- Alleviate workload on regular basis by taking on mangers responsibilities when manager is out of town and help run all 3 locations Logan, Providence, and Bringham City.
- Ensure all accident reports are filled out correctly.
- Maintain store conversion rate at 15%.
Education
High School Diploma -
Fremont College
Los Angeles, CA06.1994
Skills
- Microsoft Outlook
- Time Management
- Microsoft Word
- Advance Communication Skills Bilingual (English/Spanish)
- Productive in high-pressure environment
- Strategic Thinking; Ability to swiftly and amicably resolve conflicts
- Advance Revenue Through Up Selling
- Relationship/ Team Building
- Talent Recruitment
Timeline
Store Manager
Quick Quack Car Wash
05.2023 - Current
Property Manager
Hawthorn Senior Living
05.2022 - Current
Assistant General Manager
Hawthorn Senior Living
10.2021 - 05.2022
Assistant Store Leader
Quick Quack Car Wash
01.2020 - 10.2021
High School Diploma -
Fremont College
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