Results-driven, experienced plumbing service technician manager of 8 years. Professional with strong leadership skills, passion for the industry and dedicated to providing excellent and memorable customer service.
Overview
12
12
years of professional experience
Work History
Plumbing Apprentice
Muccia Plumbing
01.2012 - 12.2014
Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
Service Manager/Technician
Clear Flow LLC.
02.2013 - 06.2021
Adhere to all safety practices
Inspect an average of 5-8 job sites per day
Direct and supervise other plumbing technicians effectively to repair, install, and maintain all plumbing requirements for residential services
Review technicians work to ensure quality and meet the established standards and safety requirements
Train new staff
All plumbing work including ruffin, cleaning sewer lines, water heater repairs and replacements, etc
Expert in detecting gas, domestic waterline, drainage leaks and so much more.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Maintenance Manager
Mill Creek Residential (Modera Lofts)
07.2021 - Current
Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Managed a team of two technicians, one porter, and a cleaning team of two, providing guidance and support for skill development and performance improvement.
Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
Ensuring the building complies with all fire inspections.
Managing various logs- (fitness, snow removal, emergency shut off, etc.)
Keeping up with yearly, bi-annual, and quarterly fire inspection.
Painting common areas and amenity spaces.
Managing apartment turnovers within 8-day timeframe.
Timely completion of work orders (under 24 hours).
Achieving high scores in quarterly building inspections (lowest grade 95 out of 100).
Serving as a fire safety manager.
Proposing yearly competitive quotes for vendors and services.
Education
Plumbing, Introduction to Plumbing -
Hohokus School of Trade
Paterson, New Jersey
Plumbing, Installation & Maintenance of Fixtures, Appliances, & Equipment of Plumbing Services. Plumbing Skills, Techniques and Fundamentals. Introduction to Plumbing -
Bergen County Technical School of Adult Education
Hackensack, New Jersey
Skills
Soldering
Customer Service
Detecting gas
Domestic water and drainage leaks
Equipment installation
Troubleshooting
Diagnostic Evaluation
Preventative maintenance
Timeline
Maintenance Manager
Mill Creek Residential (Modera Lofts)
07.2021 - Current
Service Manager/Technician
Clear Flow LLC.
02.2013 - 06.2021
Plumbing Apprentice
Muccia Plumbing
01.2012 - 12.2014
Plumbing, Introduction to Plumbing -
Hohokus School of Trade
Plumbing, Installation & Maintenance of Fixtures, Appliances, & Equipment of Plumbing Services. Plumbing Skills, Techniques and Fundamentals. Introduction to Plumbing -
Plumbing Service Technician at Rite Way Heating, Cooling and Plumbing ( Formally Plumbing Medic)Plumbing Service Technician at Rite Way Heating, Cooling and Plumbing ( Formally Plumbing Medic)