Manuel Tenorio Jr.
Salem
Summary
With a robust background at ODHS/Stabilization Crisis Unit, I excel in crisis handling and risk evaluation, ensuring client safety and support. My proactive approach has significantly improved service delivery, leveraging skills in documentation and reflective listening to foster trust and effective communication. Adept at leading teams, I've driven key initiatives that enhanced operational efficiency and client care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Turtle Island Protection Services
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Crisis Intervention Specialist
ODHS/ Stabilization and Crisis Unit
07.2017 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- OIS certified
- First aide/CPR
- Medication adminsiteration
Site Manager
ODHS/Stabilization Crisis Unit
07.2017 - 02.2020
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Monitored, coached, and supervised team of 36 employees.
- Created weekly and monthly reports and presentations for management team.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Service Coordinator Supervisor
Partnership in Community Living
03.2015 - 07.2017
- Conducted regular performance appraisals, identifying areas for growth and providing constructive feedback for professional development.
- Enhanced team productivity by providing consistent coaching, feedback, and support to service coordinators.
- Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
- Maintained accurate records of all client interactions and services provided for quality assurance purposes.
- Facilitated cross-functional meetings to address operational challenges and implement effective solutions across the organization.
- Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
- Created detailed reports on departmental progress, presenting findings to senior management for review and strategic planning purposes.
- Enhancing and maintaining a person centered environment for staff and supported individuals.
- Formatting and Completing ISP documents, training staff on ISP.
Lead Medication Aide
Cherry Park Plaza
01.2012 - 03.2015
- discuss individual patient cases, ensuring comprehensive care planning that included appropriate interventions.
- Maintained accurate records of controlled substances according to state regulations while also implementing security measures that reduced diversion risks.
- Continually sought opportunities for professional development through industry conferences and workshops, applying new knowledge to enhance patient care practices.
- Improved medication administration accuracy by implementing a streamlined process for medication distribution.
- medication administration
- supervision of Care givers.
Lead Medication Aide/ Nurses Assistant
Courtyard Fountains Assited Living
02.2010 - 03.2015
- Administered medications to maintain resident health and safety.
- Supported nursing staff by coordinating medication distribution.
- Improved patient care by ensuring timely administration of medications.
- Collaborated with healthcare team to ensure accurate documentation of resident medication records.
- Provided assistance during emergency situations to ensure resident safety.
- Organized medication carts to streamline distribution processes.
- Trained new staff on proper medication administration procedures.
- Verified medication orders to prevent errors and ensure quality care.
- Assisted residents with daily activities to promote well-being.
- Maintained accurate records of medication administration for compliance.
- Communicated with healthcare providers to clarify medication orders.
- Monitored residents for adverse reactions and reported to nursing staff.
- Coordinated with pharmacy services to ensure timely delivery of medications.
- Assisted in inventory management to ensure adequate medication supply.
- Documented all interactions with residents to maintain comprehensive care records.
- Mentored new Medication Aides, sharing best practices for safe and effective drug administration to enhance overall team performance.
Aviation Boatswain's Mate Handler
United State Navy
05.2008 - 10.2008
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
- Performed troubleshooting, repair, and maintenance actions on deck equipment.
- Kept visual landing aids in place to help pilots land successfully.
- Led training, tracked data and assessed trainee performance.
- Basic training.
- Naval Aviation School
Education
Associate of Arts - Criminal Justice
Mt. Hood Community College
Gresham, OR06-2008
Associate of Arts - Psychology
Northern Marianas College
Saipan CNMI06-2003
High School Diploma -
Marianas HIgh School
Saipan CNMI06-2001
Skills
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Client confidentiality
- OIS
- First Aide/ CPR
- AED
- Mental health
- Crisis handling
- Documentation skills
- Reflective listening
- De-escalation techniques
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED
Languages
Chamorro
Native or Bilingual
Japanese
Limited Working
Timeline
Security Officer
Turtle Island Protection Services
01.2022 - Current
Crisis Intervention Specialist
ODHS/ Stabilization and Crisis Unit
07.2017 - Current
Site Manager
ODHS/Stabilization Crisis Unit
07.2017 - 02.2020
Service Coordinator Supervisor
Partnership in Community Living
03.2015 - 07.2017
Lead Medication Aide
Cherry Park Plaza
01.2012 - 03.2015
Lead Medication Aide/ Nurses Assistant
Courtyard Fountains Assited Living
02.2010 - 03.2015
Aviation Boatswain's Mate Handler
United State Navy
05.2008 - 10.2008
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED
Associate of Arts - Criminal Justice
Mt. Hood Community College
Associate of Arts - Psychology
Northern Marianas College
High School Diploma -
Marianas HIgh School
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