Manuel Torres
Milwaukee,WI
Summary
Detail-oriented Inventory Control Coordinator with a proven track record in managing inventory systems and ensuring precise stock levels. Expertise in implementing inventory tracking enhancements has led to significant operational efficiencies and improved accuracy. Strong background in shipping and logistics complements skills in optimizing shipping and receiving processes, ensuring timely and accurate deliveries. Committed to fostering teamwork and adaptability while consistently achieving operational goals through effective communication and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inventory Control Coordinator
Phoenix Logistics Inc.
03.2025 - Current
- Work with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Unload shipments, reviewed merchandise, and tracked paperwork.
- Audit and correct discrepancies in inventory numbers.
- Complete daily cycle counts to maintain accuracy of records.
- Use equipment like forklifts and pallet jacks to move inventory.
- Complete physical inventory counts each month.
- Perform data entry and completed proper paperwork.
- Reject damage items, record shortages and correspond with shippers to rectify issues.
- Work effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compar shipping orders and invoices against contents received to verify accuracy.
- Research and verify returns and obsolete inventory items, and ensures they are accurately recorded in various systems.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Coordinate inbound and outbound shipments, ensuring timely processing and accuracy of orders.
- Manage inventory levels, utilizing warehouse management systems for tracking and replenishment.
- Train new staff on shipping procedures, fostering a collaborative work environment.
- Collaborated with cross-functional teams to resolve discrepancies in shipments and inventory records.
- Lead initiatives to streamline logistics operations, resulting in improved delivery turnaround times.
- Perform inbound product verification and put away process for inventory products including, but not limited to the following: scanning inventory, completing inventory transfers in RAMP.
Warehouse Associate
Roundy's Supermarkets Inc.
08.2023 - 03.2025
- Work as a team member to assist in DC functionality
- Select and pack orders according to directed methods
- Wrap completed store orders and submit to shipping
- Load shipments onto trucks in a safe and efficient manner
- Receive product from vendors and prepare for outbound pick and pack processes
- Replenish received product to primary and secondary bin locations
- Cut, move, and open cases of merchandise to slot to be restocked
- Complete daily paperwork and records without errors
- Read order to ascertain catalog number, size, color, and quantity of merchandise
- Obtain merchandise from bins/shelves, and maintain inventory
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
Baker Mixer
Baker's Quality Inc.
07.2022 - 04.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Mixing Dough, operating mixers to combine ingredients for goods.
- Accurately measure and scale ingredients.
- Monitor temperature, tecture and consistency.
- Monitor batch sizes, schedules, and production flow.
- Quality control, checking dough meeting the expectations.
- Participating in quality assurance checks.
- Compliance with OSHA regulations and GMP's.
Public Accounting & Auditing Staff Member
BDO Dominicana, S.R.L.
10.2019 - 02.2022
- Processed cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Managed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Improved data collection methods, financial analysis and financial modeling to optimize practices and retain customers.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Detected and corrected mistakes early on & implemented systems to avoid recurring issues.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Identified various risks and errors to propose corrective action to decision makers.
- Analyzed accounting systems for efficiency and effectiveness.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Determined effectiveness of current control structures
- Tracked funds & reconciled accounts.
- Completed physical inventory counts each month.
- Performed data entry & completed proper paperwork.
- Recorded information, shortages, & discrepancies to keep records current and accurate.
- Pulled merchandise from inventory storage & documented quantities to maintain accuracy.
- Completed scheduled audits with efficient & accurate approach.
- Enhanced overall audit quality by implementing new software tools that increased efficiency and streamlined workflows.
- Participated in continuing education to maintain up-to-date knowledge of accounting standards, laws, and regulations.
- Enhanced client satisfaction by providing timely and accurate financial statement audits.
- Facilitated open lines of communication between engagement teams and client management throughout the entire audit process.
Lead Bank Teller
Lopez De Haro Bank
08.2015 - 10.2019
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
Customer Service Representative
United Nearshore Operations
02.2015 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Created and maintained data entry logs to track data entry activities.
Inventory Control Specialist
San Luis Pharmacy
05.2013 - 01.2015
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
No Degree - Planning & Inventory Management
ASCM
01-2025
Bachelor of Science - Accounting
The Technological University of Santiago
Dominican Republic, Dominican Republic02-2020
Skills
- Stock control
- Computer tracking
- Handheld scanner operation
- Inventory documentation
- WMS systems proficiency
- Inventory monitoring
- Shipping and receiving
- Cycle counting
- Warehouse operations
- Shipment verification
- Warehouse organization
- Logistics planning
Certification
CPIM
Languages
Spanish
Native or Bilingual
Timeline
Inventory Control Coordinator
Phoenix Logistics Inc.
03.2025 - Current
Warehouse Associate
Roundy's Supermarkets Inc.
08.2023 - 03.2025
Baker Mixer
Baker's Quality Inc.
07.2022 - 04.2023
Public Accounting & Auditing Staff Member
BDO Dominicana, S.R.L.
10.2019 - 02.2022
Lead Bank Teller
Lopez De Haro Bank
08.2015 - 10.2019
Customer Service Representative
United Nearshore Operations
02.2015 - 08.2015
Inventory Control Specialist
San Luis Pharmacy
05.2013 - 01.2015
Bachelor of Science - Accounting
The Technological University of Santiago
No Degree - Planning & Inventory Management
ASCM