Manuel Torres

Executed unloading of shipments while reviewing merchandise and tracking paperwork.

• Audited inventory numbers, correcting discrepancies as necessary.
• Completed daily cycle counts to ensure record accuracy.
• Operated forklifts and pallet jacks for efficient inventory movement.
• Performed physical inventory counts to maintain integrity.
• Conducted data entry and ensured completion of all required paperwork.
• Rejected damaged items, recorded shortages, and coordinated with shippers to resolve issues.
• Collaborated with shippers to address shipment discrepancies, including damaged materials and shortages.

• Work as a team member to assist in DC functionality
• Select and pack orders according to directed methods
• Wrap completed store orders and submit to shipping
• Load shipments onto trucks in a safe and efficient manner
• Receive product from vendors and prepare for outbound pick and pack processes
• Replenish received product to primary and secondary bin locations
• Cut, move, and open cases of merchandise to slot to be restocked
• Complete daily paperwork and records without errors
• Read order to ascertain catalog number, size, color, and quantity of merchandise
• Obtain merchandise from bins/shelves, and maintain inventory
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
• Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.

• Processed cash, credit, fixed assets, accrued expenses, and line-of-credit transactions.
• Managed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Improved data collection methods, financial analysis, and financial modeling to optimize practices and retain customers.
• Leveraged finance knowledge to strengthen controls and improve transparency.
• Detected and corrected mistakes early on, and implemented systems to avoid recurring issues.
• Performed auditing work in accordance with rigorous auditing standards and principles.
• Prepared working papers, reports, and supporting documentation for audit findings.
• Performed extensive assessments of assets, liabilities, and equity to verify accuracy in financial reports.
• Identified various risks and errors to propose corrective actions to decision makers.
• Analyzed accounting systems for efficiency and effectiveness.
• Identified management control weaknesses, and provided value-added suggestions for remediation.
• Determined the effectiveness of current control structures.
• Tracked funds and reconciled accounts.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Completed scheduled audits with an efficient and accurate approach.
• Enhanced overall audit quality by implementing new software tools that increased efficiency and streamlined workflows.
• Participated in continuing education to maintain up-to-date knowledge of accounting standards, laws, and regulations.
• Enhanced client satisfaction by providing timely and accurate financial statement audits.
• Facilitated open lines of communication between engagement teams and client management throughout the entire audit process.
• Analyzed client data using accounting software for effective reporting.
• Documented findings from audit engagements and prepared final reports for management review.

• Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
• Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
• Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
• Streamlined teller operations for improved efficiency and reduced wait times.
• Managed high-volume transactions during peak periods while maintaining composure under pressure.
• Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
• Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
• Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Led team of tellers to exceed sales goals through cross-selling products and services.
• Enhanced client relationships with personalized service and tailored banking solutions.
• Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered inquiries regarding checking and savings accounts and other related products.
• Received car loan, home loan, and other payments and posted to accounts.
• Enforced compliance with bank regulations and policies to reduce financial risks.
• Replenished ATM funds in empty canisters prior to validation process.
• Introduced customers to other bank team members to help meet financial needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
• Detailed payment options and explained price, receipt and billing details to customers.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
• Created and maintained data entry logs to track data entry activities.

• Used equipment like forklifts and pallet jacks to move inventory.
• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Completed physical inventory counts each month.
• Audited and corrected discrepancies in inventory numbers.
• Completed daily cycle counts to maintain accuracy of records.
• Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Maintained tidy, organized and safe work area to comply with cleanliness standards.
• Regularly reviewed invoices and double-checked orders.
• Unloaded pallets and deliveries and organized products in warehouse.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
• Compared shipping orders and invoices against contents received to verify accuracy.