Manuel Urich
Corvallis,OR
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I consider myself Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Also, proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
CDL A OTR Driver
CRST Expedited
10.2021 - Current
- Executed cargo loading and unloading processes efficiently, ensuring secure transport of goods.
- Maintained compliance with federal and state transportation regulations throughout all driving activities.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Adapted quickly to changing road conditions by making swift decisions that ensured safe travel without compromising deadlines.
- Performed daily pre-trip inspections to ensure vehicle safety and prevent downtime.
- Continuously updated job-specific knowledge through industry training programs and workshops for enhanced performance.
- Secured cargo properly to prevent damage or loss during transportation.
- Improved customer satisfaction by providing excellent service during pick-ups and dropoffs.
- Completed regular maintenance tasks on the truck to minimize breakdowns and increase operational efficiency.
- Maintained accurate logs of hours driven, mileage, and expenses for proper reporting.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance at all times while on duty.
- Reduced fuel consumption through strategic planning and smart driving techniques.
- Ensured timely deliveries with effective communication between dispatchers, clients, and supervisors.
- Navigated various weather conditions safely, resulting in zero accidents or delays due to weather-related issues.
- Utilized GPS technology for efficient route planning and real-time traffic updates.
- Delivered goods on time by adhering to deadlines and efficiently managing routes.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Conducted regular vehicle maintenance inspections to identify and address potential safety issues promptly.
- Assisted in loading/unloading when necessary, contributing to a more efficient overall process from start to finish.
CDL A OTR Driver
Western Express, Inc.
02.2020 - 09.2021
- Utilized advanced route planning tools to optimize long-haul transportation efficiency and minimize delays.
- Coordinated logistics for multi-stop deliveries, ensuring timely arrivals at each destination.
- Engaged in proactive customer communication to provide updates on delivery statuses and address concerns.
- Adapted to changing weather conditions and road hazards, ensuring safe navigation during deliveries.
- Documented all driving hours and vehicle inspections accurately in compliance with regulations.
- Collaborated with dispatch teams to streamline operations and improve delivery schedules.
- Enhanced fuel efficiency by implementing best driving practices during long-haul trips.
- Resolved unexpected issues such as vehicle breakdowns through effective problem-solving and coordination.
- Monitored load security throughout transit to prevent cargo damage and ensure safe delivery.
- Developed relationships with clients to foster repeat business and enhance customer satisfaction.
- Performed pre-trip inspections to verify vehicle readiness and compliance with safety standards.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
- Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
- Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
- Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Maintained compliance with federal and state transportation regulations throughout all driving activities.
- Conducted regular vehicle maintenance inspections to identify and address potential safety issues promptly.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
School Bus Driver
STA of Oregon Inc
01.2019 - 01.2020
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Identified and reported mechanical problems and safety hazards.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Completed logbooks, incident reports and other daily paperwork.
Caregiver
New Horizons In-Home Care
07.2018 - 11.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Restaurant Team Member
Smaak LLC
10.2018 - 11.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Lodge Manager
Casa Vieja Lodge
01.2015 - 11.2016
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
- Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
- Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
- Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
- Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
- Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
- Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Boat Captain
MJVA
01.2010 - 12.2014
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Maintained open communication channels between ship owners or charterers regarding voyage progress or any emergent issues requiring attention.
- Checked for spills and other pollutants to communicate findings to land staff.
- Developed detailed voyage plans, accounting for weather conditions, fuel consumption, and port availability to optimize travel time.
- Managed financial aspects of the vessel''s operation by tracking expenses, creating budgets, and handling payments from clients.
- Preserved the integrity of marine ecosystems by adhering to responsible boating practices and promoting awareness among passengers about environmental stewardship.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Assessed course and weather to assist with managing passenger safety.
- Enhanced safety measures by implementing strict protocols and conducting regular equipment checks.
- Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
- Provided swift emergency response when needed by utilizing expert knowledge in first aid procedures as well as search-and-rescue operations at sea.
- Maximized fuel efficiency through careful route planning and monitoring engine performance regularly.
- Assisted in the training of new crew members to ensure they were well-prepared for their roles onboard the vessel as it pertains to safety practices and operational tasks.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Kept guest areas clean, removing trash and dirty dishes.
- Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
- Interviewed and hired crew members and assigned watches or living quarters to crew members.
Insurance Broker
Rontarca
02.2008 - 02.2013
- Developed customized insurance solutions based on client needs and risk profiles.
- Conducted thorough market research to identify competitive insurance products and trends.
- Coordinated claims assistance by guiding clients through the claims process effectively.
- Evaluated client portfolios to recommend appropriate coverage adjustments and enhancements.
- Collaborated with underwriters to ensure accurate policy evaluations and approvals.
- Maintained organized client records to streamline communication and follow-ups.
- Negotiated terms with insurance carriers to secure favorable rates for clients.
- Resolved client disputes by addressing concerns and implementing effective solutions.
- Monitored compliance with industry regulations to minimize risk for clients and the company.
- Assisted clients in understanding complex policy language and coverage options.
- Enhanced client engagement through regular check-ins and feedback solicitation.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Calculated quotes and educated potential clients on insurance options.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Evaluated accuracy and quality of data entered into agency management system.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Reported policy changes and company conditions affecting customer satisfaction.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Implemented an organized system for managing client files, improving overall productivity and data management capabilities.
- Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
- Called potential clients to set up appointments according to mutual availability.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Conducted annual reviews of existing policies to update information.
- Designed presentations and marketing materials to promote insurance products.
- Negotiated contracts and terms of sale with potential customers.
Education
Insurance Technician -
High School Diploma -
09-1991
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CDL A OTR Driver - CRST Expedited
10.2021 - Current
CDL A OTR Driver - Western Express, Inc.
02.2020 - 09.2021
School Bus Driver - STA of Oregon Inc
01.2019 - 01.2020
Restaurant Team Member - Smaak LLC
10.2018 - 11.2019
Caregiver - New Horizons In-Home Care
07.2018 - 11.2019
Lodge Manager - Casa Vieja Lodge
01.2015 - 11.2016
Boat Captain - MJVA
01.2010 - 12.2014
Insurance Broker - Rontarca
02.2008 - 02.2013
Instituto Universitario De Seguros - Insurance Technician,
Colegio San Ignacio. - High School Diploma,