Manuel Varela
Miami,FL
Summary
Proven Customer Service Representative at Check Cashing USA, adept in Microsoft Excel and complaint resolution, enhanced customer loyalty through empathetic dispute management. Skilled in maintaining professionalism in high-stress situations, I significantly contributed to improved customer satisfaction. Expert in scheduling and POS systems, my collaborative efforts supported seamless administrative operations and accurate financial reporting.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Check Cashing USA
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Register, process, and refund recurring credit card payments, while resolving issues regarding this with the customer and our payment processor.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborate with compliance, technical, and administrative departments to satisfactorily meet the needs of customers.
- Created and provided the accounting department with reports of customer transactions and revenue.
- Research, correct, and perform collections on returned checks and ACH payments.
- Analyzing transaction histories to balance inventories, shortages, and overpayment balances to report for accounting.
Front Desk Receptionist
Coral Reef Subacute Care Center
01.2021 - 09.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution, with multi-line telephone system to answer and direct high call volumes
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Arts - Philosophy
Florida International University
Miami, FL08-2024
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- POS systems expert
Accomplishments
S
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Check Cashing USA
10.2022 - Current
Front Desk Receptionist
Coral Reef Subacute Care Center
01.2021 - 09.2022
Bachelor of Arts - Philosophy
Florida International University
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