Manuel Vasquez
Retail Sales Associate
Rockwall,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effectively oversee, help and motivate my coworkers to hone their skills while also improving my own. Skilled at relating to team members, administrators and general public with good interpersonal communication skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
T-Mobile
Forney, TX
07.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Cross-sold products to boost overall sales purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
Delivery Driver
Knight Delivery
Forney, TX
11.2022 - 07.2023
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded and unloaded vehicles at distribution center and delivery address.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Transported and safely delivered items to prevent damage or loss.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Detention Service Officer
Dallas County Sheriff's Department
Dallas, TX
07.2021 - 11.2022
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Customer Service Representative
The UPS Store
Grand Prairie, TX
09.2018 - 07.2021
- Help customers with their shipping, printing, shredding, copying, faxing needs
- Managed any lost or damaged claims
- Upselling and cross selling whenever possible.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
Volt
San Antonio, TX
09.2017 - 09.2018
- Managed phone calls for apple products providing customer support for Apple devices
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Conduent Business Services, LLC
El Paso, TX
07.2016 - 09.2017
- Answered incoming calls for Cox Communications.
- Promoted available products and services to customers during service, account management and order calls.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upselling and cross selling whenever possible for additional products or channels
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Alorica Customer Service Representative
Alorica
El Paso, TX
06.2015 - 07.2016
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Representative
Walmart
El Paso, TX
06.2014 - 06.2015
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Greeted customers and retrieved requested products to drive satisfaction.
- Operated cash register to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate's degree - General Science
El Paso Community College
El Paso, TX05.2014
Skills
- Customer Service
- Positive Attitude
- Time Management Skills
- Attention to Detail
- Courteous and Polite Demeanor
- Dependable and Reliable
- Shipping and Packaging
- Problem-Solving
- Documentation and Reporting
- Package Scanning
- Stocking and Inventory
- Payment Collection
- Product Promotion
- Punctual
Additional Information
- Authorized to work in the US for any employer
Timeline
Retail Sales Associate
T-Mobile
07.2023 - Current
Delivery Driver
Knight Delivery
11.2022 - 07.2023
Detention Service Officer
Dallas County Sheriff's Department
07.2021 - 11.2022
Customer Service Representative
The UPS Store
09.2018 - 07.2021
Customer Service Representative
Volt
09.2017 - 09.2018
Customer Service Representative
Conduent Business Services, LLC
07.2016 - 09.2017
Alorica Customer Service Representative
Alorica
06.2015 - 07.2016
Customer Service Representative
Walmart
06.2014 - 06.2015
Associate's degree - General Science
El Paso Community College