Manuel Vasquez
Lakewood,CA
Summary
High-functioning Patient Care Specialist with successful background in the Medical Field. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures.
Overview
14
14
years of professional experience
Work History
Licensed Optician
Essilor Luxottica
09.2022 - Current
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Licensed Optical Store Manager
CVS Health
10.2018 - 09.2022
- Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency
- Oversaw compliance with industry regulations to maintain a safe working environment for employees and customers alike
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses
- Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Office Manager
Optometric Vision Care Associates
03.2010 - 09.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
- Controlled finances to lower costs and keep business operating within budget.
Education
Optical Dispensing Certification Optical Dispensing -
American Career College
03.2000
Skills
- Customer Service
- Optical Measurements
- Computer Skills
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Insurance Verification
- Data entry proficiency
- Eligibility Determination
- Payment Collection
Timeline
Licensed Optician
Essilor Luxottica
09.2022 - Current
Licensed Optical Store Manager
CVS Health
10.2018 - 09.2022
Office Manager
Optometric Vision Care Associates
03.2010 - 09.2018
Optical Dispensing Certification Optical Dispensing -
American Career College