Manuel Velasquez
Brooklyn,New York
Overview
31
31
years of professional experience
Work History
Support Engineer
Staci Americas
Remote, NY
01.2023 - Current
- Provided frontline and escalated support for two custom in-house Warehouse Management Systems (WMS), SPEED and A360, which enhanced operational efficiency across the organization.
- Maintained and troubleshot a diverse range of hardware, including desktops, laptops, printers, phone systems, and peripheral devices, ensuring all equipment was functional and minimizing downtime.
- Administered and supported Office 365 mail systems, which ensured consistent communication tools and high uptime, helping to keep the organization connected.
- Managed Active Directory in a domain-controlled environment, effectively handling user accounts, permissions, and group policies, which streamlined access and security across systems.
- Supported Windows servers and middleware components, while performing SQL database-related tasks, including basic queries and maintenance, which maintained data integrity and performance.
- Delivered technical support for critical business applications by coordinating with internal stakeholders and vendors as needed, which ensured that business operations could continue without interruption.
- Logged, tracked, and resolved tickets using a CRM system, ensuring timely resolution and follow-through on all support cases, which improved overall user satisfaction.
- Collaborated with infrastructure and development teams to ensure seamless integration and uptime of all supported systems, helping to foster a reliable technological environment.
General Resources Manager / IT Head
Staci US Corp
Jersey City, NJ
01.2020 - 01.2023
- Lead IT initiatives across infrastructure, software, and hardware operations; manage IT staff and vendor relations.
- Evaluate and ensure compliance with federal security standards.
- Implement company-wide technology upgrades and provide employee training.
- Manage hardware/software inventory, lead procurement and restocking strategy.
- Oversee warehouse operations and enforce safety protocols and productivity goals.
IT Administrator
Premier Supplies
Secaucus, NJ
01.2015 - 01.2020
- Managed full IT infrastructure including endpoints, servers, networks, and security.
- Led hardware/software evaluations, installations, and upgrades.
- Monitored security threats, managed email exchange, and enforced access policies.
- Provided support for Dynamics NAV 2016 ERP system.
- Developed disaster recovery plans and led recovery testing and documentation.
Properties Manager
St. Vincent Services
New York, NY
01.2006 - 01.2015
- Maintained security and facility integrity for office and residential properties.
- Managed after-hours emergencies and conference room setups.
- Oversaw cleanliness and stock of supplies and coordinated maintenance issues.
Systems Programmer
Morgan Stanley
New York, NY
01.1995 - 01.2005
- Supported 40+ custom trading systems and 100+ messaging applications.
- Led software maintenance, system migrations, and integration of new subsystems.
- Developed documentation and disaster recovery strategies for critical systems.
- Provided 24/7 technical support and facilitated Sarbanes-Oxley compliance efforts.
Data Center Senior Operator / Consultant
Morgan Stanley
Brooklyn, NY
01.1994 - 01.1995
- Managed operations on Parallel Sysplex Mainframes and distributed UNIX systems.
- Monitored batch job flows and resolved system/environment issues.
- Led configuration changes, system startups, and hardware issue escalations.
Education
Coursework in IT & Management -
Borough of Manhattan Community College
01.2008
Fayetteville Community College
01.1987
Computer Operations Course -
Ft. Benjamin Harris, US Army
01.1986
Skills
- Windows Server
- Windows 10
- Windows 11 Pro
- Microsoft Azure AD
- Microsoft 365
- OSX
- Active Directory
- ConnectWise LabTech
- BossDesk CRM
- Microsoft Office Suite
- MS Access
- MS SQL
- MS Teams
- MS Project
- MS Visio
- Dynamics NAV 2016
- SQL Server Manager
- VOIP
- Call Flow
- Server/Network Infrastructure
- Disaster Recovery
Timeline
Support Engineer
Staci Americas
01.2023 - Current
General Resources Manager / IT Head
Staci US Corp
01.2020 - 01.2023
IT Administrator
Premier Supplies
01.2015 - 01.2020
Properties Manager
St. Vincent Services
01.2006 - 01.2015
Systems Programmer
Morgan Stanley
01.1995 - 01.2005
Data Center Senior Operator / Consultant
Morgan Stanley
01.1994 - 01.1995
Coursework in IT & Management -
Borough of Manhattan Community College
Fayetteville Community College
Computer Operations Course -
Ft. Benjamin Harris, US Army
Similar Profiles
Miguel MezaMiguel Meza
Operations Supervisor at Staci AmericasOperations Supervisor at Staci Americas
Allison WallerAllison Waller
Client Success Representative at Staci AmericasClient Success Representative at Staci Americas
Dilenia CapellanDilenia Capellan
Packer at STACI AMERICAS LLCPacker at STACI AMERICAS LLC
Ryan EliezerRyan Eliezer
Intern at Medgar Evers College CUNYIntern at Medgar Evers College CUNY
Tony WhiteTony White
Community Habilitation Specialist at Skip Of New YorkCommunity Habilitation Specialist at Skip Of New York