Manuel Viltres

Founded and currently operate a thriving pool cleaning business, overseeing all aspects of daily operations, including customer service, marketing, and financial management.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a team of 2 employees, providing leadership, training, and supervision to ensure efficient service delivery and client satisfaction.
• Established strong relationships with clients, maintaining a high level of customer retention through exceptional service and proactive communication.
• Implemented effective marketing strategies, including digital campaigns and community outreach initiatives, to expand the client base and increase brand awareness.
• Managed financial operations, including budgeting, invoicing, and payroll, to maintain profitability and financial health of the business.
• Ensured compliance with industry regulations and safety standards, prioritizing employee and client safety in all operations.
• Utilized technical expertise in pool maintenance and cleaning procedures to troubleshoot issues and optimize service efficiency.

Inventory Management: Assisting with inventory control, including ordering and receiving products.
Monitoring stock levels and ensuring adequate supplies on shelves.
Customer Service: Providing excellent customer service, including addressing customer inquiries and concerns.
Assisting customers in finding products and making purchasing decisions.
Team Supervision: Supervising and coordinating the work of grocery department staff.
Training new employees on department procedures and policies.
Merchandising and Display: Ensuring products are displayed attractively and shelves are well-stocked.
Implementing promotional strategies and signage effectively.
Quality Control: Checking product quality and freshness regularly.
Enforcing food safety standards and regulations.
Administrative Tasks: Assisting with scheduling and payroll for department staff.
Handling paperwork such as invoices, orders, and reports.
Problem Solving: Resolving issues such as customer complaints or inventory discrepancies.
Addressing operational challenges in collaboration with the store manager.

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Clear communication with both customers and team members.
• Leadership Skills: Ability to motivate and supervise a team.
• Product Knowledge: Understanding of grocery products and industry trends.
• Attention to Detail: Ensuring accuracy in inventory and quality control.
• Customer Focus: Prioritizing customer satisfaction and service.
• Adaptability: Flexibility to handle changing priorities and demands.
• Problem-Solving Skills: Ability to identify issues and implement solutions.

Key Achievements:

• Successfully reduced inventory holding costs by optimizing ordering processes.
• Received consistent positive feedback from customers for delivering excellent service and resolving issues effectively.
• Implemented new training modules that enhanced team productivity and product knowledge.

Managed the daily operations of the customer service department, overseeing a team of 24 associates.

Conducted regular team meetings and training sessions to enhance staff knowledge of products, policies, and customer service techniques.

Ensured compliance with Walmart's standards and regulations, including safety protocols and customer privacy guidelines.

Monitored and maintained service desk operations, including cash handling, returns, exchanges, and refunds, in accordance with company policies and procedures.

Collaborated with other departments, such as sales and logistics, to streamline processes and resolve customer issues efficiently.

Provided leadership and supervision to ensure excellent customer service delivery, including resolving customer inquiries, complaints, and escalations promptly and effectively.