Manuel Zala

• Greeted guests and provided menus.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Maintained records of transactions made during shift as required by law or company policy.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Assisted in training new servers.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Stayed informed about daily specials, new menu items, promotions.
• Took orders from customers accurately and in a timely manner.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Closing shifts duties

• Delivered food orders promptly and courteously.
• Upheld high standards of sanitation in accordance with health department regulations.
• Greeted guests and provided menus.
• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Stayed informed about daily specials, new menu items, promotions.
• Assisted in training new servers.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided excellent customer service to ensure satisfaction.

• Managed restaurant operations (40 tables and 120 customers) including 30 staff
• Maintained a clean, healthy, secure and safe environment
• Ensured coordination between kitchen and waiters providing best customer service during breakfast, lunch, happy hour, companies dinning events, and family parties
• Welcomed guests and made seating arrangements
• Managed guest complaints and queries
• Designed daily menus, menus for events, both for food and for drinks
• Food presentation experience (dishes, trays and table presentation)
• Interviewed and hired personnel
• Use of Aloha POS system
• Trained waiters and bartenders in Aloha POS System
• Purchased restaurant supplies and stock, negotiated prices with suppliers
• Trained personnel on new sales strategies
• Excellent communicator- ensured efficient and constant communication between different restaurant areas
• Efficiently planned weekly staff schedule
• Managed inventory, stocks and supplies for kitchen and bar
• Highly experienced in booking events
• Selected Accomplishments: Successfully managed events for up to 400 guests
• Provided exceptional customer service to companies that required use of whole restaurant during SXSW
• The companies leased the restaurant for several days in a row increasing the restaurant revenue.