Dynamic professional with a proven track record at The Venetian, excelling in customer service and attention to detail. Leveraged strong communication skills to enhance guest satisfaction and effectively managed inventory, ensuring a pristine environment. Recognized for conflict resolution abilities and self-motivation, contributing to a seamless experience for all clients.
Performed detailed cleaning and maintenance of guest rooms, common areas, and facilities to ensure a consistently high standard of cleanliness and presentation. Managed laundry, restocking of supplies, and reported maintenance issues promptly. Delivered courteous and efficient service, contributing to overall guest satisfaction and comfort.
Engaged with customers throughout all stages of the sales cycle, from initial inquiry to post-purchase support. Effectively identified customer needs, recommended tailored products or services, and ensured a seamless, positive experience to drive satisfaction and repeat business.