Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Zurita

SAN ANTONIO,TX

Summary

Proven to enhance team productivity and customer satisfaction at Conduent, bring a meticulous attention to detail and a strong problem-solving ability. Leveraging skills in data entry and customer service, consistently surpass accuracy standards and resolve inquiries promptly, contributing to a significant increase in loyalty and repeat business. Organized and efficient Data Entry Clerk with 16 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

40
40
years of professional experience

Work History

Data Entry Clerk

Conduent
11.2005 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.

Customer Service Representative

Conduent
11.2005 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.

Web Designer

Myself
07.2005 - 11.2005
  • Designed user interface to meet client specifications,
  • Developed graphic and image assets for both content and digital marketing efforts.
  • Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
  • Coordinated copywriting and designed images to craft website content.

Graphic Designer

Tilde
02.2004 - 07.2005
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.

Web Designer

Myself
01.2003 - 02.2004
  • Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
  • Completed domain name registrations and maintained website and web hosting account.
  • Developed comprehensive style guides for clients'' brands that provided clear direction on visual elements such as colors, fonts, logos, and imagery usage guidelines.
  • Configured templates for clients to easily customize.

Front of the House Trainer

Black-Eye Pea Restaurant
01.1987 - 12.2003
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Cashier

H.E. Butt Grocery Company
09.1984 - 08.1986
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Nursing

Northwest Vista Community College
San Antonio, TX

Bachelor of Science - Psychology

Univeristy of Houston
Houston, TX

Bachelor of Science - Nursing

University of Texas Arlington
Arlington

Skills

  • Accuracy and Attention to Detail
  • Customer Service-Oriented
  • Independent worker
  • Strong Problem Solver

Timeline

Data Entry Clerk

Conduent
11.2005 - Current

Customer Service Representative

Conduent
11.2005 - Current

Web Designer

Myself
07.2005 - 11.2005

Graphic Designer

Tilde
02.2004 - 07.2005

Web Designer

Myself
01.2003 - 02.2004

Front of the House Trainer

Black-Eye Pea Restaurant
01.1987 - 12.2003

Cashier

H.E. Butt Grocery Company
09.1984 - 08.1986

No Degree - Nursing

Northwest Vista Community College

Bachelor of Science - Psychology

Univeristy of Houston

Bachelor of Science - Nursing

University of Texas Arlington

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Manuel Zurita