Manuela
Orlando,FL
Summary
Dynamic professional with a proven track excelling in customer service and conflict resolution. Recognized for enhancing client retention through exceptional support and strong organizational skills. Adept at streamlining administrative processes, ensuring efficiency and accuracy in document management and invoicing.
Offering positive attitude and genuine interest in learning and growing within this field. Brings excellent communication abilities and knack for customer service, combined with proficiency in basic office software and scheduling tools. Ready to use and develop organizational and interpersonal
Experienced with front desk operations, customer service, and administrative tasks. Utilizes organizational skills and effective communication to support office efficiency. Track record of reliability and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Assistant Receptionist
14100 Bonnet Creek Resort Ln
02.2024 - 03.2025
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
Customer Service Representative
Variedades Mexicanas
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Advanced English -
Valencia College
Orlando, FL04-2026
Skills
- Strong organization
- Customer service expertise
- Scheduling appointments
- Document preparation
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Assistant Receptionist
14100 Bonnet Creek Resort Ln
02.2024 - 03.2025
Customer Service Representative
Variedades Mexicanas
11.2022 - 08.2023
Advanced English -
Valencia College
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