Manuela Aguilar
Irvine,CA
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solution based on communication and cooperation.
Overview
3
3
years of professional experience
Work History
Clerical Support Associate
International Technological Company
Laguna Niguel, CA
08.2022 - Current
- Enhanced office efficiency by organizing and maintaining filing systems.
- Reduced errors in data entry tasks by implementing thorough double-check process.
- Streamlined communication within team by creating centralized email system for document sharing.
- Expedited invoice processing with accurate data input and prompt follow-ups.
- Collaborated with colleagues on special projects, contributing analytical skills and attention to detail for high-quality results.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
Discharge Planner
Fountain Valley Regional Hospital And Medical Center
Fountain Valley, CA
02.2022 - 07.2022
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Enhanced patient outcomes through thorough follow-up assessments and adjustments of discharge plans as needed.
- Streamlined discharge process, reducing wait times and increasing overall efficiency within hospital.
- Served as key resource for patients and families, providing guidance on post-discharge care options and resources.
- Facilitated smooth transfers between hospital departments, minimizing delays in patient care during transition periods.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
Recruiter
Krista Care In Home Health Care
Arcadia, CA
01.2021 - 02.2022
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Customer Service Representative
Western Dental & Orthodontics
Orange, CA
Jan1997 - Jan2000
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Science - Negotiation Conflict Resolution And PeaceBuilding
California State University - Dominguez Hills
Carson, CA08.2020
Bachelor of Science - Political Science
California State University - Dominguez Hills
Carson, CA08.2017
Skills
- Microsoft Office Proficiency
- Time Management
- Confidentiality Maintenance
- Problem Solving
- Attention to Detail
- Project Coordination
Affiliations
- Court Appointed Special Advocate
Languages
Spanish
Native or Bilingual
Timeline
Clerical Support Associate
International Technological Company
08.2022 - Current
Discharge Planner
Fountain Valley Regional Hospital And Medical Center
02.2022 - 07.2022
Recruiter
Krista Care In Home Health Care
01.2021 - 02.2022
Customer Service Representative
Western Dental & Orthodontics
Jan1997 - Jan2000
Master of Science - Negotiation Conflict Resolution And PeaceBuilding
California State University - Dominguez Hills
Bachelor of Science - Political Science
California State University - Dominguez Hills