Summary
Overview
Work History
Education
Skills
Skills - Languages
Personal Information
Languages
Certification
Affiliations
References
Timeline
Generic
MANUELA ALEJANDRA VILLA MONTOYA

MANUELA ALEJANDRA VILLA MONTOYA

Lodi,NJ

Summary

Dynamic and results-oriented professional with extensive experience in operational support and event coordination, notably at Delivering Experiences. Skilled in inventory management and organizational management, I excel in streamlining operations and enhancing team efficiency. Demonstrated ability to improve customer satisfaction and workplace productivity by over 30%, leveraging a positive attitude and a proactive approach to problem-solving. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Assistant

Delivering Experiences
South Hackensack, NJ
06.2024 - 01.2025
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
  • Developed customer service policies, procedures and standards for operational teams.
  • Participated in credit and collections activities.
  • Facilitated communication between departments to ensure project alignment.
  • Assisted in developing operational procedures to enhance workflow.
  • Maintained front desk to provide positive first impression.
  • Implemented quality control measures to uphold company standards.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Broke down boxes for garbage and recycling.
  • Handled customer inquiries and resolved issues to maintain satisfaction.
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Compiled and submitted regulatory compliance documents and reports.
  • Assisted with recruitment, training, and supervision of new staff.
  • Organized and filed important company documents, spreadsheets and reports.
  • Organized and maintained records of daily transactions and other operational data.
  • Received and distributed mail, letters and packages.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Managed inventory levels, ensuring optimal stock at all times.
  • Stocked inventory and ordered office and kitchen supplies.
  • Coordinated the delivery of products or services to customers in a timely manner.
  • Assisted with set up for social events and food deliveries.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Monitored expenses associated with the event planning process.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw the setup of catering areas including tables, chairs, linens, décor.
  • Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.
  • Trained new employees to perform duties.
  • Supervised staff during events to ensure proper execution of duties according to established procedures.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.

Au Pair

Au Pair in America
Berkeley Heights, NJ
02.2023 - 10.2023
  • Provided direct-care services for children of varying ages.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Developed strong relationships with families by exhibiting professionalism throughout employment period.
  • Administered first aid and medication as needed, ensuring child safety and well-being.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Ensured physical and social well-being of each child.
  • Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
  • Created nutritious meals according to dietary guidelines set by parents.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.
  • Provided safe transportation to and from activities and events.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Kept detailed daily logs and reports for parents on children's progress and activities.
  • Coordinated playdates and social interactions to encourage positive social development.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Facilitated outdoor and physical activities to promote healthy lifestyles.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Managed light housekeeping duties including laundry, grocery shopping and errands.
  • Communicated with parents about daily activities and any concerning behaviors.

Bussines Consultant

MSD Transportes y Suministros
Medellin, Antioquia
03.2019 - 12.2020
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reduced process lags by training employees on best practices and protocols.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Produced sales documents, finalized deals and filed records.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Identified customer needs by asking questions and advising on best solutions.

Ticket Operator

Cinemark
Medellin, Antioquia
06.2017 - 12.2017
  • Sold, printed, and issued tickets to customers following all applicable guidelines.
  • Welcomed customers, offering assistance to help find store items.
  • Assisted patrons with seating arrangements at the venue according to their preferences.
  • Maintained accurate records of ticket sales and refunds.
  • Built and maintained productive relationships with employees.
  • Operated computer systems to generate tickets and process orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained cleanliness of the box office area and ensured it was properly stocked.
  • Ensured that all sales transactions were completed accurately and efficiently.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed daily opening and closing procedures such as counting money, reconciling tills.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Resolved customer complaints in a professional manner.
  • Communicated effectively with supervisors regarding customer feedback or requests.
  • Answered customers' questions and provided information on store procedures or policies.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Verified customer identification when necessary to ensure compliance with age restrictions on certain events.

Education

Undergraduate Medicine -

University of Antioquia
Colombia
01.2025

Undergraduate International Business -

University of Medellin
Colombia
06.2020

Undergraduate Law - Law

University of Medellin
Colombia
06.2016

High School Diploma -

Rafael Uribe Educational Institution
Colombia
11.2015

Skills

  • Inventory purchasing
  • Reporting and documentation
  • Recordkeeping
  • Meeting planning
  • Administrative support
  • Report generation
  • Delegating work
  • Shipping and receiving
  • Policy and procedure adherence
  • Inventory management
  • Event coordination
  • Positive attitude
  • Work Planning and Prioritization
  • Organizational management
  • Professional and friendly
  • Document control
  • Document management
  • Office supply management
  • Supply ordering

Skills - Languages

Native Written, Native Oral, Intermediate Oral, Written, Listening, and Reading

Personal Information

  • ID Number: CC:1037664042
  • Age: 23

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • photography
  • first aids
  • wellness & nutrition

Affiliations

  • debate
  • reading
  • music
  • photography
  • traveling
  • diferent cultures

References

References available upon request.

Timeline

Operations Assistant

Delivering Experiences
06.2024 - 01.2025

Au Pair

Au Pair in America
02.2023 - 10.2023

Bussines Consultant

MSD Transportes y Suministros
03.2019 - 12.2020

Ticket Operator

Cinemark
06.2017 - 12.2017

Undergraduate Medicine -

University of Antioquia

Undergraduate International Business -

University of Medellin

Undergraduate Law - Law

University of Medellin

High School Diploma -

Rafael Uribe Educational Institution

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MANUELA ALEJANDRA VILLA MONTOYA