Manuela Amos
Green Bay,WI
Summary
Versatile professional with a proven track record in bilingual customer service and problem-solving, demonstrated at Hampton Bay by Hilton, Hobby Lobby, Long and Foster Realtors, etc. Fluent in bilingual communication and adept in document translation, I consistently exceed sales targets and foster positive client relationships. Skilled in creating safe, supportive environments and streamlining transaction processes for efficiency and client satisfaction.
Overview
32
32
years of professional experience
Work History
Breakfast Attendant
Hampton Bay by Hilton
12.2024 - Current
- Delivered a positive guest experience by quickly addressing any concerns or special requests.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
- Increased overall efficiency by regularly updating management on required supplies, allowing prompt ordering before depletion occurred.
- Played an integral part in creating a safe dining environment for guests with allergies or dietary restrictions by diligently adhering to proper food handling guidelines.
- Provided exceptional service by warmly greeting guests upon arrival and offering assistance as needed.
Sales Associate
Hobby Lobby
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Realtor
Long and Foster Realtors Northern Virginia
09.2008 - 01.2012
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Therapeutic Foster Parent
State of Hawaii Foster Care
03.1993 - 05.1996
- Facilitated smooth transitions for children entering or leaving my care by communicating effectively with relevant parties involved in placement decisions.
- Organized and participated in regular family meetings to discuss progress, concerns, and future goals for each child in my care.
- Supported educational goals by working closely with school staff and providing necessary resources at home.
- Provided consistent structure and routine, enabling children to feel secure and develop healthy habits.
- Collaborated with treatment teams to develop and implement individualized care plans for each child.
- Cultivated trusting relationships with caseworkers and other professionals involved in supporting children's immediate needs.
- Addressed behavioral challenges using therapeutic techniques, resulting in improved coping skills for the child.
- Coordinated medical appointments and therapy sessions, prioritizing the health needs of each child in my care.
- Provided emotional support to children during difficult times, offering a compassionate ear and guidance when needed.
- Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
- Cared for medically fragile children in need of extensive support.
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
Education
No Degree - Real Estate Licensing
College of Charleston
Charleston, SC09-1986
High School Diploma -
Salesianas Nervion Sevilla
Sevilla, Spain06-1980
No Degree - Business Administration
Universidad De Sevilla
Sevilla, Spain06-1982
Skills
- Fluent bilingualism
- Document translation
- File management
- Calendar management
- Presentation preparation
- Customer service
- Problem-solving
- Spanish/English translation
- Call center experience
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
Breakfast Attendant
Hampton Bay by Hilton
12.2024 - Current
Sales Associate
Hobby Lobby
11.2024 - 12.2024
Realtor
Long and Foster Realtors Northern Virginia
09.2008 - 01.2012
Therapeutic Foster Parent
State of Hawaii Foster Care
03.1993 - 05.1996
No Degree - Real Estate Licensing
College of Charleston
High School Diploma -
Salesianas Nervion Sevilla
No Degree - Business Administration
Universidad De Sevilla
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