Manuela Arauco Glasoe
Everett,WA
Summary
Results-driven professional with 6 years of experience in Property Management, seeking a challenging position that leverages my expertise in executive administration, customer service, and team coordination. Fluent in Spanish and possessing advanced English communication skills, I am well-equipped to excel in a dynamic and fast-paced environment. Successful Executive with over 6 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive and Administrative
Davis Property Management
01.2020 - Current
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Oversaw the hiring, onboarding, and offboarding of contractors and employees
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed executive-level projects and implemented process improvements
- Assisted in creating and managing company marketing efforts
- Maintained positive relationships with Property Managers and Onsite Managers
- Conducted various administrative, executive, and financial tasks
- Efficiently handled accounting and financial activities, including check processing, invoice management, and expense reports
- Provided coaching, mentoring, and cross-functional training to managers
- Edited and proofread agreements, notices, addendums, leases, guides, manuals, and contracts
- Led vendor recruiting and managed billing approvals and inquiries
- Assisted in marketing and market comparisons, as well as project and estimate approvals.
Assistant Manager
Thrive Management Group
01.2019 - 01.2020
- Conducted business in accordance with company policies and regulations
- Managed income collection and maintained accurate resident records
- Physically inspected the property and managed lease renewals
- Handled incoming phone calls and maintained awareness of local market conditions
- Updated required reports and organized paperwork
- Processed service requests and followed up with residents
- Performed additional duties as assigned.
Leasing Manager
Greystar Management Group
01.2018 - 01.2019
- Managed daily and weekly marketing and leasing plans.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Created, coordinated and engaged in marketing campaigns.
Leasing Agent
Shorewood Apartments
01.2017 - 01.2018
- Performed sales and leasing activities to achieve revenue and occupancy goals
- Utilized property management software to track apartment availability and manage resident data
- Ensure satisfaction and professional services
- Assisted with reports, commissions, and work order coordination.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Used Entrata to keep record of financial transactions and rental applications.
- Marketed property to local businesses through collateral, emails and phone calls.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Leasing Agent
The Mill Apartments
01.2016 - 01.2017
- Conducted sales and leasing activities to achieve revenue and occupancy goals
- Inspected apartments and ensured they were move-in ready
- Utilized property management software to track apartment availability and manage resident data
- Followed up with prospects and new residents to ensure satisfaction.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Registered clients on database to enable tracking history and maintain updated records.
- Coordinated appointments to show marketed properties.
Skills
- Customer Relations
- Facility Management
- Talent Management
- Branding
- Project Management
- Vendor Negotiations
- Staff Training
- Sales Expertise
- Bilingual
- Financial Administration
- Staff Motivation
- Customer-Oriented
Certification
- GED Course in Communication Skills, Edmonds Community College, WA, USA, 2015
- Environmental Management, Universidad de Congreso, Mendoza, Argentina, 2012-2013 (Not completed)
- Technical—Scientific Literary Translator, Universidad Nacional de Cuyo, Mendoza, Argentina, 2009-2011 (Not completed)
- High School Degree with an emphasis in Natural Science and Environment, Colegio Anglo-Alemán Konrad Lorenz, Mendoza, Argentina, 2003-2008
Certifications:
- Notary License (In Progress) - [WA State License - Expected Completion date 01/2024]
- Fair Housing Act Course- Fair Housing Center of WA- Seattle WA
- Fair Housing Act Course- Fair Housing Center of WA- King County
- Greystar Leasing Agent Course
Accomplishments
- Serve as the executive key point person by coordinating sector-related business units and other facets of the company.
- Consolidation in duties and work teams.
- Ensured follow-through of all discussed items in meetings with updates and new ideas brainstormed during the process
- Able to work solving issues and/or complicated situations with positive results, being able to handle the pressure.
- Managed communications and monitored requested items.
- New administrative and executive skills learned and achieved goals set as expected.
- Learn new policies, procedures, and systems.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Summary Of Skills
Spanish, Native, English, Advanced - Verbal and Written Communication, 6 years of experience, Microsoft Office 365, Teams, Google Docs, Windows ONSITE, AppFolio, Yardi, CRM, Entrata, Lead2lease, Craigslist, Weblisters, Strong, True, True, True, Excellent, Excellent, True
Timeline
Executive and Administrative
Davis Property Management
01.2020 - Current
Assistant Manager
Thrive Management Group
01.2019 - 01.2020
Leasing Manager
Greystar Management Group
01.2018 - 01.2019
Leasing Agent
Shorewood Apartments
01.2017 - 01.2018
Leasing Agent
The Mill Apartments
01.2016 - 01.2017
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