Manuela Cardona
Miramar,FL
Summary
"Results-driven Customer Service Lead with over 5 years of experience in the logistics industry. Proven track record of successfully leading high-performance teams to deliver exceptional customer service in fast-paced environments. Adept at optimizing logistics processes to enhance efficiency and streamline customer interactions. Strong communication and problem-solving skills with a commitment to ensuring customer satisfaction. Recognized for implementing innovative solutions that improve overall service quality and contribute to operational excellence. Seeking to leverage leadership and customer service expertise to drive success in a dynamic logistics organization."
Overview
7
7
years of professional experience
Work History
Customer Service Lead /Domestic Operations Specialist
Seko Worldwide
Miami, FL
11.2021 - 12.2023
- Oversaw the end-to-end execution of domestic logistics operations, ensuring timely and cost-effective delivery solutions for clients.
- Coordinated with internal teams to optimize transportation routes, reducing delivery times and minimizing costs.
- Managed relationships with key domestic carriers, negotiating rates and service agreements to enhance overall operational efficiency.
- Collaborated with the customer service team to address client inquiries and resolve issues promptly, maintaining a high level of customer satisfaction.
- Utilized SEKO's proprietary systems and other logistics tools to track shipments, monitor inventory levels, and provide real-time updates to clients.
- Maintained compliance with relevant regulations and industry standards governing domestic logistics operations.
Customer Service
Star Logistics
10.2020 - 07.2022
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Maintained and updated systems to drive communication with internal and external customers.
- Prioritized work based on business demands and freight delivery times.
- Dispatched information to service providers to schedule freight movement.
Agency coordinator
Makaira inc.
12.2016 - 02.2020
- Tracked payments, balances and registrations for various events.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Created program activities, agendas and budgets based on client requirements.
- Coordinated and allocated equipment, supplies and staff for events.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Education
Associate Interior Design -
Art Institute of Fort Lauderdale
01-2012
Some College (No Degree) - Business Administration
Broward College
Fort Lauderdale, FL01-2010
Skills
- Client Relationship Management: Proven ability to build and maintain strong relationships with clients to ensure customer satisfaction and loyalty
- Effective Communication: Strong verbal and written communication skills with a focus on clear and concise communication to address customer inquiries and concerns
- Problem Resolution: Expertise in identifying and resolving customer issues promptly and efficiently, ensuring a positive customer experience
- Supply Chain Management: Comprehensive understanding of supply chain processes, including procurement, inventory management, and distribution logistics
- Order Fulfillment: Demonstrated experience in order processing, shipment coordination, and on-time delivery to meet customer expectations
- Route Optimization: Proficient in optimizing delivery routes to minimize transportation costs and enhance efficiency in the logistics chain
- Adaptability: Ability to adapt quickly to changes in logistics operations and customer service requirements
- Problem-Solving: Adept at identifying and solving complex problems to ensure seamless logistics operations and customer satisfaction
- Time Management: Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Lead /Domestic Operations Specialist
Seko Worldwide
11.2021 - 12.2023
Customer Service
Star Logistics
10.2020 - 07.2022
Agency coordinator
Makaira inc.
12.2016 - 02.2020
Associate Interior Design -
Art Institute of Fort Lauderdale
Some College (No Degree) - Business Administration
Broward College
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