Manuela Class

Work History

Best/Gradaworld

03.2021 - 02.2024

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Efficiently managed crises to ensure safety and limit damage.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Centene

02.2017 - 09.2019

Demonstrated professionalism by effectively managing and resolving conflicts under pressure.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

All Guests Serivices

06.2013 - 05.2018

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Connexions

06.2008 - 05.2013

Handled sensitive client information with discretion, ensuring confidentiality at all times.
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Managed incoming calls, providing prompt and accurate information to clients about products and services.
Maintained accurate record-keeping with proactive attention to client information updates.
Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.