Summary
Overview
Work History
References
Timeline
Generic

MANUELA DIAZ

Valley Stream,NY

Summary

Detail-oriented professional with a strong track record of leveraging skills in problem-solving and project management to achieve organizational goals. Demonstrates a commitment to continuous improvement and growth, with a focus on delivering high-quality results. Seeking a challenging position that allows for further advancement and skill development.

Overview

18
18
years of professional experience

Work History

Supervisor

South Nassau Orthopedic
Valley Stream, NY
05.2023 - 11.2024
  • Trained new employees on company policies and procedures.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Guided employees in handling difficult or complex problems.
  • Monitored patient flow in the office to ensure efficient scheduling of appointments.
  • Oversaw daily operations of the medical office, including handling patient inquiries and complaints.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Communicated with electricians, gas maintenance personnel, and other service providers to ensure building requirements were met.
  • Applied comprehensive knowledge of workers' compensation and no-fault regulations.
  • Assisted Spanish-speaking patients by translating medical information effectively.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Verified commercial insurance, workers' compensation, and no-fault insurance claims.

Home Health Aide

BETTER HOME HEALTHCARE
New York, NY
02.2022 - 04.2023
  • Work with disabled or elderly people in different environments
  • Helping patients with activities of daily living.
  • Assist in personal hygiene, bathing, and grooming.
  • Assisted patients in executing physical therapy exercises as required.
  • Provided companionship, ran errands, and prepared meals.
  • Keeping a safe and clean environment
  • Provide transportation for patients

Home Health Aide

Global Home Care of New York
New York, NY
07.2020 - 02.2021
  • Prepare patients for physical therapy.
  • Transport patients to and from doctors' appointments.
  • Responsible for patient safety.
  • Ensure consistent personal care routines.
  • Assisted with food preparation and consumption.
  • Offered emotional support and companionship to individuals.

Office Services

South Nassau Orthopedic
Valley Stream, NY
01.2015 - 01.2020
  • Duties and responsibilities for the front office, including registering and dispatching.
  • Filling charts, answering phones, and scheduling appointments.
  • General administrative duties: Copying, faxing, and filing.
  • Prepare and send out medical records to insurance companies and attorneys' offices.

Office Services

Nixon Peabody
New York, NY
01.2007 - 01.2013
  • Helped manage workflow and customer service, problem-solving.
  • Coordinated large copy jobs and marketing projects.
  • Managed large-capacity bookbinding projects using GBC, spiral, and VeloBind.
  • Responsible for quality control to ensure the accuracy of documents scanned or copied.
  • Copy operator, equipment: Xerox 4110, and Xerox P120.
  • Set up the conference room, and arrange office furniture.
  • Assist in all operations of the mailroom (FedEx, UPS, and Neopost mail machine).

References

Professional References given upon request.

Timeline

Supervisor

South Nassau Orthopedic
05.2023 - 11.2024

Home Health Aide

BETTER HOME HEALTHCARE
02.2022 - 04.2023

Home Health Aide

Global Home Care of New York
07.2020 - 02.2021

Office Services

South Nassau Orthopedic
01.2015 - 01.2020

Office Services

Nixon Peabody
01.2007 - 01.2013

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MANUELA DIAZ