Manuela Florez Arrubla
Teaneck,NJ
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Offering excellent interpersonal skills and genuine passion for helping others, eager to learn and develop in supportive environment. Brings understanding of community resources and ability to effectively communicate with diverse populations. Ready to use and develop active listening and problem-solving skills in new role.
Overview
14
14
years of professional experience
Work History
Pooled Income Trust Administrator for Medicare - Medicaid members
Healthfirst insurance company
07.2018 - Current
- Support social workers with all Pooled Income Trust related tasks
- Educate long term care members and Healthfirst employees about Pooled Income Trust options, explain surplus bills
- Collect data about new members who might qualify for Pooled Income Trust programs, using Tableau and reviewing eligibility
- Assign qualifying members to the Pooled Income Trust social workers
- Analize and collect data; gather information on all Pooled Income Trust operations to create spreadsheets and pivot tables for reporting purposes
- Streamlined trust administration processes for increased efficiency and accuracy in documentation.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
Broker and employer operations
Healthfirst insurance company
07.2018 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Social Work Intern
BRIGHT SIDE MANOR
02.2024 - 09.2024
- Assisting social workers using different social work practices to intervene with problematic situation among residents
- Co-facilitate group therapy for seniors 65 and older
- Support the social worker with individual assessments for new residents using the biopsychosocial approach
- Connect with seniors and their families who were in hospice care, to provide guidance
- Attend community meetings that advocate for the wellbeing of seniors and provide resources to assisted living facilities and nursing homes
Seasonal Tax Preparer
R&G Brenner Income Tax
01.2018 - 05.2018
- Review and assembled necessary documentation for income tax preparation
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
Sales Representative
charter spectrum (former time warner cable)
02.2016 - 08.2017
- Established objectives related to sales goals, increase sales volume and penetration through assigned property portfolio
- Respond to customers complaints and problems according to established company policy; follow through to ensure issues are satisfactory resolved
- Train new hires and oversee their work
Seasonal Sales Agent
oscar health insurance
07.2015 - 02.2016
- Succeeded in selling individual/family health insurance
- Tracked submissions and leads and follow-up as required
- Accessed to competitive analysis to understand what to offer each client
Administrative Coordinator
Royalty events group
08.2013 - 07.2015
- Coordinate checks for accounts payable and wages
- Maintain records of transactions, manage the company’s calendar, coordinate appointments with vendors and arrange meetings
- Handle heavy call volume from clients, vendors, and employees
Claims Assistant
ALLSTATE INSURANCE COMPANY
07.2011 - 07.2013
- Gather all documentation for arbitration disputes
- Circulating documents via post and email
- Handling incoming/outgoing calls from personal injury claim departments and claimants to answer questions accordingly or refer them to the right party
- Scan, fax and verify all necessary documents for claims and arbitrations
Education
BACHELOR’S Degree - Social Work
Touro University Worldwide
12.2024
Associate’s degree - Accounting and Business Administration
Nassau Community College
05.2017
Skills
- Portfolio management
- Beneficiary communication
- Discretionary decision making
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team building
- Interpersonal skills
- Analytical thinking
- Goal setting
- Salesforce, TruCare, Tableau, Excel, Word, and PowerPoint expertise
- Friendly, positive attitude
- Client advocacy
- Self-awareness
- Multidisciplinary team collaboration
- Case documentation
- Data collection and management
- Fluent in Spanish
- Biopsychosocial assessments
- Medicare and medicaid applications
- Elder care
Internship
Social Work Internship, Bright Side Manor, 02/24, 09/24, Assisting social workers using different social work practices to intervene with problematic situations among residents., Co-facilitating group therapy for seniors 65 and older., Supporting the social worker with individual assessments for new residents using the biopsychosocial approach., Connecting with seniors and their families who were in hospice care, to provide guidance., Attending community meetings that advocate for the wellbeing of seniors and provide resources to assisted living facilities and nursing homes.
Languages
Spanish
Full Professional
Timeline
Social Work Intern
BRIGHT SIDE MANOR
02.2024 - 09.2024
Pooled Income Trust Administrator for Medicare - Medicaid members
Healthfirst insurance company
07.2018 - Current
Broker and employer operations
Healthfirst insurance company
07.2018 - Current
Seasonal Tax Preparer
R&G Brenner Income Tax
01.2018 - 05.2018
Sales Representative
charter spectrum (former time warner cable)
02.2016 - 08.2017
Seasonal Sales Agent
oscar health insurance
07.2015 - 02.2016
Administrative Coordinator
Royalty events group
08.2013 - 07.2015
Claims Assistant
ALLSTATE INSURANCE COMPANY
07.2011 - 07.2013
BACHELOR’S Degree - Social Work
Touro University Worldwide
Associate’s degree - Accounting and Business Administration
Nassau Community College
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