Manuela Fonkoua
San Jose,CA
Summary
Resourceful Account Manager with a proven track record in client oversight, issue resolution, and relationship-building. Demonstrated expertise in maximizing repeat business opportunities and expanding the client base through effective prospecting techniques. Possesses high-level knowledge of the sales cycle of electric vehicules, coupled with strong collaborative skills that consistently lead to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Intermediary Wealth Management Agent
Predictis
09.2023 - Current
- Client Needs Analysis: Conducted in-depth analysis of clients' financial needs, goals, and financial situations
- Portfolio Management: Made investment decisions on behalf of clients to achieve their financial objectives
- Personalized Financial Advice: Provided personalized financial advice to assist clients in making informed decisions regarding their wealth.
Account Manager
BEEV
05.2022 - 06.2023
- Increased client satisfaction by delivering an exceptional and immersive experience to both current and prospective customers.
- Acted as a brand ambassador, supporting Tesla's mission to accelerate the world's transition to sustainable energy.
- Communicated with prospective customers through various channels, including live chat, phone, email, and SMS, nurturing them for vehicle or solar purchases.
- Resolved inbound customer support inquiries, demonstrating a strong ability to address vehicle or solar product needs.
- Utilized a consultative approach to influence customer purchases and promote buy-in to Tesla's mission, business model, and brand.
- Provided valuable feedback and recommendations based on direct experiences with potential customers.
- Escalated matters requiring management attention in a timely manner.
- Contributed to the continuous improvement of processes and procedures related to Tesla's product family.
- Ensured the highest level of customer service throughout the entire delivery cycle and installation process, offering continued support throughout ownership.
- Identified technical solutions for immediate attention and provided remote education when necessary.
- Assisted in executing campaigns requested by Tesla headquarters, involving customer communication.
Business Development Consultant
Map of Client and Polyclinique IDIMED
06.2019 - 06.2022
- Establishing Strong Relationships with Both Existing and New Clients to Foster Loyalty and Satisfaction
- Negotiating Contracts and Strategic Partnerships to Expand the Business Network and Maximize Growth Opportunities
- Monitoring Business Performance, Analyzing Key Indicators, and Recommending Corrective Actions to Achieve Set Objectives.
Sales Manager and Community Manager
Fluency Formation
10.2020 - 11.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Demonstrated strong relationship management skills with the ability to explain complex technical concepts.
Marketing/Communication & Sales Manager
CENTRE D'AFFAIRES MEDICAL
09.2019 - 09.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
Master's - Business Development And Strategy/Commercial Management
ESGCI
Paris, France06.2021
Master of Science - International Business And Marketing
ISC - Higher Institute of Commerce
Paris , France 06.2019
Bachelor of Science - Communication And Negotiation/Multimedia Marketing
PIGIER
Paris, France06.2018
Skills
- Lead Prospecting
- Converting Leads
- Contract Negotiation
- Account Management
- Client Relationship Management
- Business Development
- Sales Development
- Needs Analysis
- Campaign Execution
- Team Training
Additional Information
Experienced professional with dual master's degrees in Business Development and International Business and Marketing. Expertise spans industries such as automotive, healthcare, banking, finance, and education. Proven success in pivotal marketing and sales roles, contributing significantly to sector achievements. Fluent in English and French, offering a unique international perspective.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Intermediary Wealth Management Agent
Predictis
09.2023 - Current
Account Manager
BEEV
05.2022 - 06.2023
Sales Manager and Community Manager
Fluency Formation
10.2020 - 11.2021
Marketing/Communication & Sales Manager
CENTRE D'AFFAIRES MEDICAL
09.2019 - 09.2020
Business Development Consultant
Map of Client and Polyclinique IDIMED
06.2019 - 06.2022
Master's - Business Development And Strategy/Commercial Management
ESGCI
Master of Science - International Business And Marketing
ISC - Higher Institute of Commerce
Bachelor of Science - Communication And Negotiation/Multimedia Marketing
PIGIER
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