Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Francisco Flores

Chula Vista,California

Summary


Highly reliable and dedicated individual with a strong customer service record and an outstanding work ethic. Flexible scheduling availability to include evenings weekends and special events as required. Able to function well as an independent worker with little to no supervision or as a member of a team.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Partner/Manager

Cruiser Taco
San Diego, CA
02.2016 - 02.2019
  • Coordinated daily Front of the House and Back of the House restaurant operations
  • Delivered superior service and maximize customer satisfaction
  • Responded efficiently and accurately to customer complaints
  • Regularly reviewed product quality
  • Scheduled and supervised shifts
  • Appraised staff performance and provide feedback to improve productivity
  • Estimated future needs for goods, kitchen utensils and cleaning products
  • Ensured compliance with sanitation and safety regulations
  • Managed restaurant's good image and suggest ways to improve it
  • Controlled operational costs and identify measures to cut waste
  • Created detailed reports on weekly, monthly and annual revenues and expenses
  • Promoted the brand in the community through word-of-mouth and restaurant events
  • Recommended ways to reach a broader audience (e.g. discounts and social media ads)
  • Trained new and current employees on proper customer service practices
  • Implemented policies and protocols and helped write SOP

Freelance Graphic Designer

Self Employed
Chula Vista, California
05.2012 - Current
  • Used Adobe Creative Suite to create images and layouts for over 10 projects.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Applied knowledge of production to create high-quality images.
  • Created broad range of work using various design techniques.
  • Created digital image files for use in digital and traditional printing methods.
  • Developed print materials such as brochures, banners and signs.
  • Completed final touches for projects such as images sizes and font selection.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Put together videos for social media, advertising and informational purposes.
  • Designed website layouts, templates and unique branded looks.
  • Met with customers to present mockups and collect information for adjustments.

Training Coordinator

ServiceNow Inc.
San Diego, CA
01.2013 - 02.2016
  • Gathered data about course success and participant experiences to help with future course planning.
  • Compiled training handbook and related course materials.
  • Planned and deployed training programs for ServiceNow System Administration and SCRUM training
  • Liaised between trainers and course participants.
  • Coordinated travel arrangements for trainers.
  • Planned and conducted 24 staff trainings per year.
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules and interactive programs.

Account Manager

CSI Software
San Diego, CA
04.2009 - 02.2012
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Identified and qualified accounts to assess revenue potential.
  • Developed deep knowledge of customer businesses and relationship to company objectives.

Non-Commissioned Officer/Admin Clerk-Chief

United States Marine Corps
San Diego, CA
08.2000 - 08.2008
  • Supervised the auditing of individual service records.
  • Supervised the reporting of transactions into the Marine Corps Total Force System (MCTFS) via the unit diary .
  • Performed duties pertaining to pay and personnel administration as required.
  • Prepared Naval/Marine Corps correspondence and messages.
  • Prepared and maintained DoD directives.
  • Prepared travel orders for incoming and outgoing Marines.
  • Oversaw daily administrative operations, including pay, leave requests and promotion paperwork.

Education

Bachelor of Science - Graphic Design

Coleman University
San Diego, CA
2013

Skills

  • Staff scheduling
  • Recipes and menu planning
  • Strong work ethic
  • Proven cost-control expert
  • Performance improvement
  • Passion for customer satisfaction
  • Service-oriented
  • Food preparation and safety
  • Results-oriented
  • Food preparation
  • Menu memorization
  • Kitchen organization
  • Program implementation
  • Materials preparation
  • Schedule management
  • Online training experience
  • Project implementation
  • Audit preparation and reporting
  • Inventory control
  • Record keeping

Certification

ServeSafe Food Handler

Accomplishments

2017 TacoTopia at the Track winner

2018 TacoTopia Runner-Up

Timeline

Partner/Manager

Cruiser Taco
02.2016 - 02.2019

Training Coordinator

ServiceNow Inc.
01.2013 - 02.2016

Freelance Graphic Designer

Self Employed
05.2012 - Current

Account Manager

CSI Software
04.2009 - 02.2012

Non-Commissioned Officer/Admin Clerk-Chief

United States Marine Corps
08.2000 - 08.2008

Bachelor of Science - Graphic Design

Coleman University

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