MANUELA GUERRA

• Transitioned from Discover Bank through the merger; supported integration and HR-related operational change.
• Audited work completed during process migration to verify information was transferred accurately and aligned with updated requirements.
• Created and maintained process documentation throughout integration, capturing workflow changes, procedures, responsibilities, and new operating requirements.
• Built and refined processes that supported both Discover and Capital One workflows as teams moved toward a combined operating model.
• Identified process gaps, inconsistencies, and operational risks and partnered with business teams to improve workflows and documentation.
• Jumped into priority integration projects as needed, took ownership of assigned tasks, and helped teams complete deliverables by established due dates.
• Adapted quickly to changing systems, priorities, and expectations while maintaining accuracy, professionalism, and consistent performance.

• Executed control and performance audits in accordance with the risk management cycle for Training and Design functions.
• Developed and managed historical data worksheets to identify trends, report findings, and support data-centered business decisions.
• Partnered with department leaders and senior business partners to identify gaps, evaluate risk, and improve processes when needed.
• Authored and maintained standard work, procedures, and repository documentation to strengthen consistency, compliance, and operational clarity.
• Verified training completion accuracy for new hires and internal employee movements while managing high-volume coordination work and deadlines.

• Organized and coordinated residential and commercial projects, including schedules, project documentation, customer records, and administrative follow-up.
• Supported project management by coordinating communication among customers, vendors, estimators, employees, and leadership.
• Managed estimator schedules and produced sales and tracking reports to support planning and business decisions.
• Supported HR with Spanish-speaking employees, documentation, and case filings while helping bridge communication between employees and management.

Continuing Studies