Manuela Gutierrez
San Marcos,CA
Summary
Successful at pulling, packing and shipping orders, troubleshooting and resolving problems and keeping facilities clean, tidy and organized. Strong communication, multitasking and planning abilities paired with a hardworking mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Horticultural Supply
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fresh Origins
02.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Distribution Clerk
Zest Dental Solutions
01.2022 - 02.2023
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Processed and restocked returns.
- Scheduled pickups and deliveries to maintain smooth operations.
- Updated computer tracking system with latest product movements.
- Picked orders, scanned products and packed boxes.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Package Handler
Acushnet Company, Titleist
03.2021 - 09.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Strapped items down over protective padding to secure throughout transportation.
Customer Service Representative
Pacific Coast Landscape
01.2019 - 02.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Twin Oaks High School
06.2016
Skills
- Customer Experience
- Fulfilling Orders
- Prepare Documents
- Production Organization
- Client Correspondence
- Critical Thinking
- Shipment Procedures
- Inventory Monitoring and Management
Timeline
Customer Service Representative
American Horticultural Supply
03.2024 - 08.2024
Customer Service Representative
Fresh Origins
02.2023 - 01.2024
Distribution Clerk
Zest Dental Solutions
01.2022 - 02.2023
Package Handler
Acushnet Company, Titleist
03.2021 - 09.2021
Customer Service Representative
Pacific Coast Landscape
01.2019 - 02.2020
High School Diploma -
Twin Oaks High School