Manuela Lespagnard
Palo Alto,CA
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
11
11
years of professional experience
Work History
Residential Property Manager
Bridge Housing
Palo Alto, CA
11.2020 - Current
- Oversaw management of 4 properties while providing general service to tenants.
- Use of Yardi Voyager and Microsoft Office
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service
El Camino Hospital
Los Gatos, CA
06.2009 - 08.2018
- Answering over 60 calls in fast-paced environment
- General office duties such as filing, faxing, phoning, take messages, scanning and copying, use of
- Microsoft Office (MS Word, Excel, PowerPoint and Outlook)
- Performed excellent customer service with awards
Technician
Community Hospital
Los Gatos, CA
05.2009 - 05.2009
- Performed strong level of customer support within hospital
- Receive, stock and inventory medical supplies and equipment
- Maintained cost-effective inventory
- Order over 100 medical supplies and equipment
- Office duties such as answering heavy call volume, Microsoft Office and Oracle
Education
Associate Degree -
West Valley College
Saratoga, CA05.2012
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2018
Skills
- MS Office
- Maintenance Oversight
- Lease Documents
- Monthly Fee and Payment Collection
- Affordable Housing Programs Knowledge
- Lease Renewals
- Customer Relations
- Rent Collection
- Vendor Contracts
- Yardi Systems Yardi Voyager Commercial
- Minor Repairs
- Spreadsheet Tracking
- Financial Budgeting and Reporting
- Residential Management
Languages
French
Native or Bilingual
Dutch
Native or Bilingual
A1
German
Professional Working
English
Native or Bilingual
Timeline
Residential Property Manager
Bridge Housing
11.2020 - Current
Customer Service
El Camino Hospital
06.2009 - 08.2018
Technician
Community Hospital
05.2009 - 05.2009
Associate Degree -
West Valley College
Bachelor of Science - Health Administration
University of Phoenix