Open To Work
Manuela Lespagnard
Palo Alto,CA
Work Preference
Work History
Residential Property Manager
Bridge Housing
Palo Alto, CA
11.2020 - Current
- Oversaw management of 4 properties while providing general service to tenants.
- Use of Yardi Voyager and Microsoft Office
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service
El Camino Hospital
Los Gatos, CA
06.2009 - 08.2018
- Answering over 60 calls in fast-paced environment
- General office duties such as filing, faxing, phoning, take messages, scanning and copying, use of
- Microsoft Office (MS Word, Excel, PowerPoint and Outlook)
- Performed excellent customer service with awards
Technician
Community Hospital
Los Gatos, CA
05.2009 - 05.2009
- Performed strong level of customer support within hospital
- Receive, stock and inventory medical supplies and equipment
- Maintained cost-effective inventory
- Order over 100 medical supplies and equipment
- Office duties such as answering heavy call volume, Microsoft Office and Oracle
Education
Associate Degree -
West Valley College
Saratoga, CA05.2012
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2018
Skills
- MS Office
- Maintenance Oversight
- Lease Documents
- Monthly Fee and Payment Collection
- Affordable Housing Programs Knowledge
- Lease Renewals
- Customer Relations
- Rent Collection
- Vendor Contracts
- Yardi Systems Yardi Voyager Commercial
- Minor Repairs
- Spreadsheet Tracking
- Financial Budgeting and Reporting
- Residential Management
Languages
French
Native or Bilingual
Dutch
Native or Bilingual
A1
German
Professional Working
English
Native or Bilingual
Timeline
Residential Property Manager
Bridge Housing
11.2020 - Current
Customer Service
El Camino Hospital
06.2009 - 08.2018
Technician
Community Hospital
05.2009 - 05.2009
Associate Degree -
West Valley College
Bachelor of Science - Health Administration
University of Phoenix