Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manuela Lopez

Santa Rosa,CA

Summary

Dynamic Team Leader at US Foods with a proven track record in fostering collaboration and empowering team members. Expert in problem-solving and client support, successfully building strong relationships that drive repeat business. Committed to maintaining a diverse culture and motivating staff, ensuring high performance and a positive work environment.

Overview

6
6
years of professional experience

Work History

Team Leader

US Foods
05.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Sales Associate

Redwood Oil Company
09.2019 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Alto Lucero
Veracruz, México
07.2004

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Documentation and reporting
  • Work planning
  • Complex Problem-solving
  • Safety
  • Staff education and training
  • Client support
  • Cash handling
  • Flexible schedule
  • Client service
  • Shift scheduling
  • Sales expertise

Languages

Spanish
Professional Working

Timeline

Team Leader

US Foods
05.2022 - Current

Sales Associate

Redwood Oil Company
09.2019 - 05.2022

Alto Lucero
Manuela Lopez