Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manuela Lopez Diaz

Orlando,FL

Summary

Enthusiastic and dedicated Entertainment Management student at Rosen College of Hospitality Management, passionate about the entertainment and theme park industries. Bilingual in Spanish and English, with international experience from living in Colombia, Canada, and the U.S. Skilled in problem-solving, teamwork, and social media management. Known for being patient, adaptable, and committed to delivering high-quality results in diverse and high-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Assistant

Mertz Productions
04.2025 - 04.2025
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.

Attendee Relations/Front Gate Operations

Florida Groves Festival
03.2025 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Social Media Manager

JustGotPlayed
09.2022 - 04.2023
  • Managed and grew Just Got Played’s presence on Instagram and X (Twitter) for a board game review YouTube channel
  • Created and scheduled engaging posts to promote videos and interact with the board gaming community
  • Monitored engagement, responded to comments, and built strong community relationships
  • Designed visual content and stayed current with platform trends and best practices
  • Tracked performance metrics to improve content strategy and audience engagement
  • Socials: Instagram @jgptabletop | X (Twitter) @JGPtabletop

Au Pair

Au Pair In America
11.2019 - 08.2022
  • Provided full-time child care as an au pair in the U.S., assisting with cooking and household tasks
  • Improved English proficiency and shared Colombian culture through daily family interactions
  • Adapted to different family dynamics and learned about American culture and lifestyle
  • Strengthened caregiving skills while building meaningful relationships with host families

Customer Service/Tech Support

Sitel Group
05.2019 - 11.2019
  • Provided phone-based technical support for U.S. customers with Lexmark printer software issues
  • Delivered clear, step-by-step troubleshooting guidance to ensure customer satisfaction
  • Communicated effectively to explain technical solutions to non-expert users
  • Applied strong problem-solving skills and followed technical support protocols consistently
  • Worked well in a team setting, providing support and guidance.

Education

ENTERTAINMENT MANAGEMENT B.S -

University of Central Florida
Orlando, Florida
05-2026

HOSPITALITY ASSOCIATES IN ARTS -

Valencia College
Orlando, FL
07-2024

Skills

  • Team collaboration
  • Production support
  • Administrative support
  • Logistics planning
  • Social media promotion
  • Safety management
  • Crowd control
  • Customer Service
  • Security monitoring
  • Production preparation
  • Punctual and reliable
  • Flexible and adaptable

Certification

Theme Park Management Certification, University of Central Florida. Expected - 2026

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Production Assistant

Mertz Productions
04.2025 - 04.2025

Attendee Relations/Front Gate Operations

Florida Groves Festival
03.2025 - 04.2025

Social Media Manager

JustGotPlayed
09.2022 - 04.2023

Au Pair

Au Pair In America
11.2019 - 08.2022

Customer Service/Tech Support

Sitel Group
05.2019 - 11.2019

HOSPITALITY ASSOCIATES IN ARTS -

Valencia College

ENTERTAINMENT MANAGEMENT B.S -

University of Central Florida

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