Manuela Martinez
Elizabeth,NJ
Summary
Dynamic professional with experience at Miele Gelateria, excelling in customer relations and payment processing. Proven ability to enhance client satisfaction through attentive service and effective communication. Strong teamwork and organizational skills contributed to a welcoming environment at PSET Americas, ensuring efficient operations and a positive experience for all visitors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Staff Member
Miele Gelateria
10.2024 - 09.2025
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Engaged with customers to provide product knowledge and recommendations.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Handled cash register operations accurately, processing transactions swiftly.
Receptionist
PSET Americas
02.2024 - 06.2024
- Answered phone calls and directed inquiries to appropriate team person.
- Greeted visitors and ensured a welcoming environment.
- Managed appointment scheduling and maintained calendar for staff members.
- Processed incoming and outgoing mail efficiently and accurately.
Education
Bachelor of Science - Psychology
New Jersey City University
Jersey City, NJ06-2029
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Customer support
- Payment processing
Certification
- Microsoft office specialist Training - 80 hours
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Staff Member
Miele Gelateria
10.2024 - 09.2025
Receptionist
PSET Americas
02.2024 - 06.2024
Bachelor of Science - Psychology
New Jersey City University