Manuela Navarrete
Clifton,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
05.2024 - Current
- Provide outstanding customer service ensuring passengers satisfaction and safety.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Maintain a perfect 5 stars rating by keeping vehicle clean and in excellent condition.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Safety driver
Transdev
01.2024 - 05.2024
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, and appropriate assistance as needed.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Worked different route every day based on changing passenger locations and destinations.
Front Desk
Allure Dental
05.2022 - 09.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative or different kind of tasks if necessary.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Waitress /Restaurant Cashier
Noches Clifton Restaurant
06.2020 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Implemented hygiene and safety protocols at cash register, ensuring customer confidence.
Waitress, cashier
Leña y Carbon Restaurant
05.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Social Comunication and Journalism -
University of Ibague
01.2019
Skills
- Customer Service
- Software management
- Scheduling appointments
- Time management
- Data entry
- Administrative skills
- Microsoft Office
- Verbal and written communication
Languages
English
Limited Working
Timeline
Uber Driver
Uber
05.2024 - Current
Safety driver
Transdev
01.2024 - 05.2024
Front Desk
Allure Dental
05.2022 - 09.2023
Waitress /Restaurant Cashier
Noches Clifton Restaurant
06.2020 - 03.2022
Waitress, cashier
Leña y Carbon Restaurant
05.2019 - 06.2020
Social Comunication and Journalism -
University of Ibague