Manuela Pena
Roswell,NM
Summary
Dynamic and results-driven professional with extensive experience as a Service Coordinator at Absolutely You LLC. Bilingual in English and Spanish, I excel in developing Family Service Plans and providing ongoing client support. Proven ability to foster relationships with social services and implement effective program assessments, ensuring optimal outcomes for families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
J&J Case Management
Roswell, NM
05.2022 - Current
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Performed data entry and other administrative tasks to support departments.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
Service Coordinator
Absolutely You LLC
Roswell, NM
06.2020 - 06.2022
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Implemented and evaluated staff, volunteer or training programs.
- Researched and analyzed community needs to determine program directions and goals.
Service Coordinator
Aspire Developmental Services
Roswell, NM
09.2016 - 06.2020
- Monitored email and phone communication to provide prompt responses and solutions.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Performed psychosocial assessments and documented casework.
Education
High School Diploma -
Artesia High School
Artesia, NM05.1996
Skills
- Bilingual
- Family Service Plans
- Status Meetings
- Ongoing Client Support
- Program Follow-Up and Assessment
Languages
Spanish
Native/ Bilingual
Certification
- HIPPA
- MANDT
- Advocacy In Action
- ANE Awareness
Timeline
Receptionist Administrator
J&J Case Management
05.2022 - Current
Service Coordinator
Absolutely You LLC
06.2020 - 06.2022
Service Coordinator
Aspire Developmental Services
09.2016 - 06.2020
High School Diploma -
Artesia High School
Similar Profiles
Kelli StarkKelli Stark
Healthcare Consultant at Pratt Case ManagementHealthcare Consultant at Pratt Case Management
Yabune TizaleYabune Tizale
Home Health Nurse at Professional Case ManagementHome Health Nurse at Professional Case Management
Brenna BurtonBrenna Burton
Case Manager at Reach For The Stars Case ManagementCase Manager at Reach For The Stars Case Management
Christopher FitzpatrickChristopher Fitzpatrick
Department Head of Warehouse at RisdDepartment Head of Warehouse at Risd
Bryanna MolinarBryanna Molinar
Assistant Branch Manager at First Convenience BankAssistant Branch Manager at First Convenience Bank