Manuela Ramirez
DALY CITY,CA
Summary
Dynamic sales leader with extensive experience at Enterprise Rent-A-Car, excelling in sales strategy and lead generation. Proven track record in coaching teams and enhancing CRM management, driving significant customer growth. Adept at process improvement and building strong relationships, ensuring operational excellence and profitability.
Overview
7
7
years of professional experience
Work History
Sr Sales Consultant
Enterprise Rent-A-Car
Redwood City, California
12.2022 - Current
- Developed and implemented successful sales strategies to increase customer base.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Followed up promptly on all inquiries received from customers regarding products or services.
- Developed strong product knowledge to better advise customers about solutions for their needs.
- Ensured compliance with company standards in regards to quality control processes at each stage of the sale cycle.
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones.
Branch Manager
Enterprise Rent-A-Car
San Francisco, California
07.2018 - 12.2022
- Resolved escalated customer complaints in a timely manner.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Identified opportunities for process improvement initiatives within the branch.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Established strong working relationships with external partners such as vendors and suppliers.
- Conducted reviews and evaluations for cost-reduction opportunities.
Education
Bachelor of Science - Accounting
San Francisco State University
San Francisco, CA05-2018
Skills
- Sales strategy
- Lead generation
- CRM management
- Product knowledge
- Team leadership
- Process improvement
- Salesforce proficiency
- Team building
- Multitasking Abilities
- Cost reduction strategies
Accomplishments
- #1 Sales Consultant for 2nd quarter.
- #3 Sales consultant for 3rd quarter.
- #1 Cost control manager for May, July & August 2022.
- #3 Branch manager for October & November 2022.
Languages
Spanish
Native/ Bilingual
Timeline
Sr Sales Consultant
Enterprise Rent-A-Car
12.2022 - Current
Branch Manager
Enterprise Rent-A-Car
07.2018 - 12.2022
Bachelor of Science - Accounting
San Francisco State University
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