Manuela Ramos
Parkland,FL
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for fostering customer relations and cultivating strong relationships that drive business success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance.
Overview
17
17
years of professional experience
Work History
Partnership Manager
Morgana Beauty Art
07.2024 - 09.2025
- Coordinated training sessions for team members on best practices in partnership management and relationship building.
- Collaborated closely with internal teams such as sales, marketing, product development to ensure seamless integration of partnership efforts within overall business strategy.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Woof Gang Bakery
04.2022 - 07.2025
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed staff training programs to enhance product knowledge and customer service skills.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing supply chain processes for efficiency and cost-effectiveness.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Front Desk Manager
Thay Oliveira Hair Salon
10.2017 - 06.2021
- Managed costumer check-in and check-out procedures, reservations and payments.
- Oversaw cash and credit card payment transactions at the front desk.
- Resolved costumer complaints promptly and followed-up to verify restored satisfaction.
- Replied to telephone, email and in-person inquiries regarding appointments, information and costumer concerns.
- Created and optimized employee schedules for shift coverage.
- Developed lasting relationships with costumers that built loyalty and drove hair salon revenue.
Clothing Seller
Animale
03.2012 - 01.2015
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Communicated item availability with retail team members and shoppers.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
Trainee Lawyer
Firmo, Sabino & Lessa Advogados
03.2009 - 12.2011
- Researched and established relevant precedents and sources of legal reference for senior attorneys.
- Navigated legal environment productively and with exceptional versatility in fast-paced law office.
- Conducted in-depth research in order to write effective proposals, agreements and contracts.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Searched for and examined public and other legal records to write opinions or establish ownership.
Education
Bachelor of Arts - Law Degree
Unilasalle
Niteroi, RJ12.2011
High School Diploma -
Colegio Sao Vicente De Paulo
Niteroi, RJ12.2005
Skills
- Strategic goal setting
- Collaborative teamwork
- Documentation and Reporting
- Growth strategies
- Issue and Conflict Resolution
- Composed in high-stress situations
- Relationship building
- Customer-focused demeanor
- Service excellence
Languages
Portuguese
Native/ Bilingual
Spanish
Full Professional
English
Professional
Timeline
Partnership Manager
Morgana Beauty Art
07.2024 - 09.2025
Manager
Woof Gang Bakery
04.2022 - 07.2025
Front Desk Manager
Thay Oliveira Hair Salon
10.2017 - 06.2021
Clothing Seller
Animale
03.2012 - 01.2015
Trainee Lawyer
Firmo, Sabino & Lessa Advogados
03.2009 - 12.2011
High School Diploma -
Colegio Sao Vicente De Paulo
Bachelor of Arts - Law Degree
Unilasalle
Education and Training
other,other