Manuela Rizo
Braddyville,IA
Summary
Results-driven professional leads, motivates and collaborates with team members. Experienced in troubleshooting and diagnosing issues. Committed to implementing best practices and standards to deliver customer satisfaction. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Install Coordinator
Anthony Plumbing, Heating & Cooling
01.2022 - Current
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw installation activities for sewer and assisted with electric department.
- Efficiently assisted colleagues with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Made reservations with subcontractors and applied for city permits, optimizing work readiness and aligning supplies and permits with specifications for each job.
- Monitored daily progress and work quality to provide guidance and direction to installers.
- Processed and trained colleagues on HVAC rebates
- Processed and trained colleagues on HVAC warranties
- Processed and trained colleagues on HVAC install packets
Benefit Coordinator
Pacific Dental
01.2021 - 01.2022
- Front desk: (Checking patients in/out, answering phones, scheduling, confirming appointments, distributed mail & emails)
- Prepared financials for following days appointments
- Utilized tools & skills to assist patients in making best possible decision
- Coordinated fees & insurance benefits
- Gained financial commitments
- Utilize available financial options to give patients choices for payment
- Professionally overcame common patient objections/rejections
- Maintained accurate patient financial paperwork
- Properly use patient account software & maintained accuracy in records related to patient financials
- Obtained necessary insurance approvals in timely manner
- Partnered with Specialty BC, when appropriate, to complete patient care
Receptionist
USD 500 (JC Harmon High)
08.2016 - 01.2021
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases on students (attendance records, enrollment/withdrawals, request records from pupil' former schools and forward records as necessary, truancy letters)
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Correct Care Solutions
06.2015 - 12.2015
- Sorted and distributed office mail and recorded incoming shipments
- Assist in orientating and on-boarding new employees
- Approved payroll and time-cards
- Handled Petty Cash and expense reports
- Sent documents and checks to accounts payable and receivables
- Kept all employee's credentials and files updated
CMA
Correct Care Solutions
06.2015 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Monitored medications to ensure adequate measures were taken when medications were ordered, received, administered and at shift change
- Administered & accurately recorded administration of medications
Suspended Billing Representative
Apria Healthcare
10.2013 - 05.2015
- Contacted Dr. offices to obtain e-filed CMN for insurance files
- Scheduled recruiters for pick-up of documents from Dr. offices
- Handled both patient and Dr. telephone and email inquires
- Cleared accounts from books to be paid
Supervisor
Community Blood Center Of Kansas City
05.2008 - 10.2013
- Member of New Vista program/SOP writing and implementation
- Overseen process Improvement & SOP revising for new program (VISTA)
- Became member of Six Sigma saving company hundreds of dollars
- Supervised staff members/Established work procedures
- Trained on all tasks required of donor care techs
- Performed employee evaluation/conduct non-conformance counseling
- Prepared correspondence to business operations department
Education
High School Diploma -
J C Harmon High School
Kansas City, KS05.2002
CNA/CMA
Donnelly College
Kansas City, KS05.2005
Skills
- Scheduling Coordination
- Process Improvement
- Performance Monitoring
- Organizational Skills
- Time Management
- Customer Service
- Teamwork Abilities
- Attention to Detail
- Problem Solving
- Job Prioritizing
- Decision-Making
Timeline
Install Coordinator
Anthony Plumbing, Heating & Cooling
01.2022 - Current
Benefit Coordinator
Pacific Dental
01.2021 - 01.2022
Receptionist
USD 500 (JC Harmon High)
08.2016 - 01.2021
Administrative Assistant
Correct Care Solutions
06.2015 - 12.2015
CMA
Correct Care Solutions
06.2015 - 12.2015
Suspended Billing Representative
Apria Healthcare
10.2013 - 05.2015
Supervisor
Community Blood Center Of Kansas City
05.2008 - 10.2013
High School Diploma -
J C Harmon High School
CNA/CMA
Donnelly College
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