Manuela Robles
Glen Burnie,MD
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulation. Well-qualified Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Human Resources Manager
Premier Medical Management
07.2023 - Current
- Manage personnel files effectively, protecting confidential information while keeping records current and organized.
- Ensure that HR records are up-to-date and compliant with legal requirements, so that data can be easily accessed when needed.
- Investigate workplace grievances or concerns thoroughly and take corrective action when needed.
- Preserve precise documentation of personnel actions, such as recruitment, advancement, and dismissal, to enable knowledgeable decision-making by upper management.
- Manage payroll and benefits programs with digital solutions that are relevant to technology.
- Create a thorough onboarding procedure for new hires and evaluate their output to maximize the success of onboarding.
- Verify the timekeeping records of more than 200 employees, and address any inconsistencies with the employees.
- Aid newly onboarded staff members in the completion of essential forms to guarantee precise setup in the payroll system, starting from their first day and continuing throughout their tenure.
- Administer payroll processing for employees classified as both W2 and 1099.
Human Resources Assistant Manager
Premier Medical Management
01.2022 - 07.2023
- Skillfully managing personnel files, prioritizing confidentiality while effectively maintaining accurate and well-organized records.
- Processed paperwork, distributed mail, and kept office structure intact.
- As part of the new hire orientation, I conducted a thorough check to confirm the completion of all necessary paperwork and recorded the required details in the human resources database.
- Supported the payroll processing function to ensure the accurate and timely distribution of paychecks to all staff members.
- Planned and coordinated orientation schedules for incoming employees.
- Provided support to the HR Manager during strategic planning sessions that aimed at enhancing organizational development and fostering growth.
- Executed employee termination paperwork under the guidance of supervisory staff.
- Provided supportive guidance to new employees during the recruitment and onboarding procedures.
- Collaborated with department managers to develop effective workforce planning strategies, ensuring accurate identification of staffing requirements within their respective teams.
Medical Biller
Premier Medical Management
08.2021 - 02.2022
- Verified patients' insurance coverage to assess eligibility.
- Successfully facilitated the appeals process for denied claims, leading to favorable reimbursements from insurance companies.
- Filed and updated patient information and medical records
- Collected payments and applied to patient accounts
- Established effective lines of communication with insurance providers to efficiently resolve denied claims, subsequently resubmitting them for further review.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records
- Identified proper codes for medical records and patient services.
Medical Receptionist
Premier Medical Management
05.2020 - 08.2021
- Verified patient insurance, demographic, and health history to maintain up-to-date records.
- Provided support to patients in completing vital medical forms and documentation.
- Ensured the confidentiality of patient information by adhering to HIPAA regulations and medical office policies
- Effectively managed a high volume of phone calls by directing them to the appropriate departments while upholding a friendly and professional demeanor.
- Developed strong relationships with patients, promoting loyalty and trust in the practice's services.
Customer Sales Representative
State Farm
09.2018 - 12.2019
- Responded to customer calls and emails to answer questions about products and services
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
Intern
Y Of Central Maryland
08.2017 - 12.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gathered, organized and input information into digital database
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Casework Intern
Center Of Help
01.2016 - 04.2016
- Maintained confidentiality at all times while handling sensitive information about client’s personal lives and circumstances
- Provided referral assistance when needed, connecting clients with external resources that further supported their needs
- Improved data accuracy by regularly updating client files with relevant information and progress notes
- Developed trusting relationships with clients through active listening, empathy, and clear communication techniques.
Education
Bachelor of Science: Human Services -
Stevenson University
12.2017
Skills
- Administrative Skills
- Teamwork and Collaboration
- Payroll Processing
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Onboarding and Orientation
- Recordkeeping
- Confidential Document Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Manager
Premier Medical Management
07.2023 - Current
Human Resources Assistant Manager
Premier Medical Management
01.2022 - 07.2023
Medical Biller
Premier Medical Management
08.2021 - 02.2022
Medical Receptionist
Premier Medical Management
05.2020 - 08.2021
Customer Sales Representative
State Farm
09.2018 - 12.2019
Intern
Y Of Central Maryland
08.2017 - 12.2017
Casework Intern
Center Of Help
01.2016 - 04.2016
Bachelor of Science: Human Services -
Stevenson University