Manuela Rodriguez
Hialeah,FL
Summary
Committed and motivated office assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Installation Manager
Orlando T Group Inc
08.2022 - Current
- Oversee installation crew members and independent contractors
- Prepare material lists for projects; procure materials prior to installation
- Perform quality assurance controls on products.
- Build and strengthen relationships with vendors
- Visit installation sites and oversee crew work to ensure that products are installed properly and in a timely manner
- Coordinate with the engineering department to deliver functional solutions
- Create work orders for installation; providing drawings & measurements when necessary
- Monitor use of materials and labor
- Ensure installations are completed on time and to code
- Work with clients to resolve installation issues
- Analyze customer and client feedback to determine the next steps for a product
- Take all calls from installers in the field, answering questions about product/installation
- Manage jobs by thoroughly reviewing sales orders & site inspections
- Schedule and organize a high volume of new and existing projects
- Conduct follow-up with customers to ensure satisfaction.
- Ability to maintain strong customer relations and provide product support.
Order Processing
Orlando T Group Inc
01.2021 - 08.2022
- Entering order details into computerized accounting systems to track costs
- Communicating with customers about order status
- Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
- Reviewing order forms to ensure that all required information has been provided
- Communicating with suppliers or manufacturers to obtain product information or status updates on orders
- Answering questions about products or services offered by a company to potential customers.
Permit Coordinator
Orlando T Group Inc
05.2020 - 12.2021
- Ensuring that all permits are issued in a timely manner while maintaining compliance with regulatory requirements
- Work with contractors, developers, and other professionals to ensure that all projects adhere to local building codes and regulations
- Maintains computer input on permits and tracks their status; updates files on a daily basis
- Prepares and monitors work processes from intake to issuance of a permit, including inspections; recommends alterations of processes and/or development of new guidelines
- Communicating with clients about the status of permitting applications and responding to questions about the permitting process
- Reviews and interprets plans, specs and documents pertaining to permits for compliance with specific codes.
Assistant Manager/ Installation coordinator
Orlando T Group Inc
10.2018 - 04.2020
- Handling phone calls and correspondence
- Took incoming service calls from customers to generate work orders for service technicians
- Maintaining a good relationship with customers
- Create and manage employee schedules, accommodating individual requests and requirements
- Researched and ordered parts to ensure prompt service to customers
- Schedule installers to respond to service, installation, or repair requests from customers
- Provide the customer with an estimate of how long will take and when the installers or service providers can get to their location
- Respond to customer concerns and provide customer service throughout installation process
- Coordinate schedules and deadlines to field supervisors, ensure that work is completed on time and confirm the completion of projects with workers and customers
- Collect and deposit money into accounts
- Schedule Inspections with the city and the customers
- Prepare the documents, photos for the inspection.
Adjuster Administrative Assistant
FLAPA
09.2017 - 02.2018
- Communicate with the insurance company representatives and the insured to manage the adjuster's schedule
- Responsible for general administrative and clerical work around the office as well as contacting insured individuals to obtain all of the information necessary to process claim
- Management duties opening mail, faxing, photocopying, maintaining databases, scheduling appointments
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Adjuster Assistant
Park Plus Florida Inc
12.2016 - 06.2017
- Perform personal bookkeeping services
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
- Calculate and prepare checks for utilities, taxes, and other payments
- Prepare payroll information
- Reconcile records of bank transactions
- Prepare expense reports
- Match order forms with invoices, and record the necessary information.
Assistant Manager
New Generation Early Learning Center
11.2012 - 11.2016
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Make copies of correspondence or other printed material
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Provide services to customers, such as order placement or account information
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Order and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff.
Education
High School Diploma -
Colegio Sagrados Corazones SSCC-Arequipa
Arequipa, PEAssociate in LEGAL AND POLITICAL SCIENCE -
Catholic University of Santa Maria
Arequipa, PE12.2017
Skills
- Problem solving
- Ability to adapt to unexpected events such as disruptions to production or shipping delays
- Leadership
- Administrative Support
- Data Entry
- Organized
- Time Management Skills
- Personable
- Flexible
- Team collaboration
- Record/File maintenance
- Quickbooks
- Service and support
- Relationship building
Certification
Certified Notary Public, 07/01/20, Present
Timeline
Installation Manager
Orlando T Group Inc
08.2022 - Current
Order Processing
Orlando T Group Inc
01.2021 - 08.2022
Permit Coordinator
Orlando T Group Inc
05.2020 - 12.2021
Assistant Manager/ Installation coordinator
Orlando T Group Inc
10.2018 - 04.2020
Adjuster Administrative Assistant
FLAPA
09.2017 - 02.2018
Adjuster Assistant
Park Plus Florida Inc
12.2016 - 06.2017
Assistant Manager
New Generation Early Learning Center
11.2012 - 11.2016
High School Diploma -
Colegio Sagrados Corazones SSCC-Arequipa
Associate in LEGAL AND POLITICAL SCIENCE -
Catholic University of Santa Maria