Manuela Roman
Delray Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coordinator of Services
Grieco Chevrolet of Ft. Lauderdale
Fort Lauderdale, US
01.2024 - Current
- Schedule and coordinate delivery of services to clients
- Communicate with clients and service providers to receive updates or coordinate services
- Maintain accurate records of services provided
- Respond to client inquiries and provide necessary information
- Confirm services are delivered in a timely and efficient manner
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Server/Bartender
LaBebe
North Brunswick, US
03.2023 - 08.2023
- Greeted patrons and took food and beverage orders
- Mixed alcoholic and non-alcoholic drinks, including restaurant specialty cocktails
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
- Calculated bar tabs and collected and processed payments
- Trained new floor staff and servers on customer service requirements, proper food handling guidelines, restaurant protocols, and safety procedures
- Responded to customer concerns and inquiries to provide complete resolution
- Provides individual training to servers to correct concerns
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations
- Took on closing duties and restocking in preparation for next day
- Trained in food, liquor, and wine service
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Kristine's
Princeton, US
07.2022 - 12.2022
- Served customers by anticipating their needs
- Initiated conversation and offering assistance and advice
- Ensured food orders were finished being plated and coursed out correctly before serving to guests
- Recommend and served wine to guests
- Accumulated extensive knowledge of French wine, in order to pair appropriate wines to customers' tastes and dishes
- Performed dining room set-up, running side work and closing duties
- Provided proper wine service to guests
Server
Tommy's Tavern and Tap
Princeton, US
04.2022 - 07.2022
- Engaged with guests, efficiently took orders, and served food + drinks
- Displayed excellent verbal communication and interpersonal skills
- Remained calm and professional while multi-tasking in a fast-paced environment
- Managed tables + restaurant paying attention to cleanliness and order
- Maintained the ability to be on my feet and alert for an extended period of time
Head Server
El Taco Loco Mexican Restaurant
Somerset, US
06.2021 - 12.2021
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommended daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments, handling cash and credit transactions
- Introduced customers to new menu items and successfully built and fostered customer relationships
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Worked quickly, loved being part of a team and was capable of solving problems in stride
- Anticipated the needs of guests to provide a memorable and hospitable experience
Education
Some College (No Degree) - Communications
Raritan Valley Community College
High school diploma -
Skills
- Scheduling
- Account updating
- Complaint resolution
- Brand representation
- Calm demeanor
- Follow-up skills
- Promotional support
- Critical thinking
- Call center experience
- Multi-line phone talent
- Email management
- Problem-solving
- Product knowledge
- Tracking complaints
- Product and service solutions
- Team member support
- Hostess support
- Daily specials memorization
- Wine pairing
- Upselling techniques
- Food delivery
- Server training
- Customer service
- Positive and professional
- Take-out service
- Sales techniques
- Strong work ethic
- Service prioritization
- POS operation
- Food safety
- Beverage preparation
- Professional appearance
- Liquor, wine, and food service
- Notetaking and documentation
- Ongoing client support
- Program follow-up and assessment
- Service monitoring and evaluation
- Individualized service plans
- Resource utilization
- Telephone communication
- Team leadership
- Customer expectation management
- Detail orientation
- Client advocacy
- Accurate recordkeeping
- Goal setting
Certification
Non-CDL Class C
Additional Information
My skills include, but are not limited to:, Verbal and written communication., Listening., Professionalism., Customer focus., Organization and planning., Handling pressure and tolerating stress., Attention to detail., Initiative.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Teamwork: Interpersonal skills, Proficient, 10/01/20
- Elementary school classroom management, Proficient, 10/01/20
- High school classroom management, Proficient, 10/01/20
Timeline
Coordinator of Services
Grieco Chevrolet of Ft. Lauderdale
01.2024 - Current
Server/Bartender
LaBebe
03.2023 - 08.2023
Server
Kristine's
07.2022 - 12.2022
Server
Tommy's Tavern and Tap
04.2022 - 07.2022
Head Server
El Taco Loco Mexican Restaurant
06.2021 - 12.2021
Some College (No Degree) - Communications
Raritan Valley Community College
High school diploma -
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