Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Manuela Saa

Derry,NH

Summary

Adaptable and professional individual with a talent for adjusting to new environments, skilled in acquiring and applying knowledge effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and proactive with strong work ethic and effective communication skills. Eager to contribute to organizational goals and take on new challenges with exceptional interpersonal skills. Adept at working unsupervised, mastering new skills quickly, and offering excellent patient relations and office management. LOVES children and is extremely passionate about working with children of all ages and dreams of having a music school in own home one day.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Medical Eye Center
03.2025 - Current
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Proofread, edited and improved documents of different sizes.
  • Answered phone calls and messages for 6 different Ophthalmologists at a medical facility, scheduling appointments, and handling patient inquiries.

Attendant

William & Sons Coffee Shop
04.2024 - Current
  • Maintained calm demeanor during high-volume periods and special events.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Input orders into point of sale system and handled customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Restocked product displays based on demand and projected sales.
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Operated cash registers to process customer payments.

Volunteer

Joni And Friends
08.2017 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Created outstanding camper experience for children, parents and families and promoted camp participation.
  • Led groups of children safely through variety of camp activities.
  • Stepped up to meet unanticipated and unassigned needs to support other team members and deliver optimum camper experiences.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Offered respite care for families to support well-being and prevent burnout.
  • Worked with individuals with special needs to increase social skills and independence.
  • Administered medication to manage symptoms and promote healing.

House Cleaner

Linda Spinale
12.2024 - 03.2025
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

In-Home Nanny

Meghan Leblanc
07.2024 - 02.2025
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Regulated children's schedules to balance rest, learning and play.
  • Maintained cleanliness and organization of children's living spaces and play areas.

Studio Manager

Crystal Clear Essentials/Meghan Leblanc
01.2024 - 01.2025
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Coordinated schedules for staff, talent, and studio bookings to maximize efficiency.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Responded promptly to customer inquiries about schedule changes or availability.

Music Teacher

Myself
01.2022 - 01.2023
  • Engaged in activities that promote creativity among students such as singing or playing percussion instruments along with the piano.
  • Advised parents on purchasing suitable instruments for their children according to skill level or budget constraints.
  • Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
  • Assisted students in developing their own compositions and improvisations.

Kids Ministry Director

Juan Saa / Lifeway Church
01.2021 - 01.2022
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Organized and managed fundraising events to increase donations for the ministry.
  • Developed and implemented a comprehensive ministry plan to expand outreach efforts.
  • Tailored instruction to provide access and inclusion for children with special learning needs.
  • Collaborated with other faith-based organizations to create joint initiatives that would benefit both ministries.
  • Partnered with teaching staff to develop and improve curriculum offerings for students.
  • Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.

Server

Birch Heights
03.2019 - 11.2019
  • Set up tables in between patrons to reduce wait times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Assisted in training new servers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

GED -

Pinkerton Academy
Derry NH
01-2022

Skills

  • Multitasking
  • Attention to detail
  • Fluent in Spanish and English
  • Friendly, positive attitude
  • Organization and time management
  • Good Telephone Etiquette
  • Quality assurance
  • Problem resolution
  • Excellent communication
  • Written communication
  • Task prioritization
  • Flexible and adaptable
  • Computer skills
  • Reception desk management
  • File organization
  • Mail handling
  • Scheduling appointments
  • Schedule management
  • Complaint resolution
  • Empathy and patience
  • Call handling
  • Medical office administration
  • Patient relations
  • Letter preparation
  • Patient reception management
  • Emotional support
  • Seizure management
  • Verbal and written communication
  • Family communication
  • Music therapy techniques
  • Positive reinforcement
  • Personal hygiene support
  • Mobility assistance
  • Meal preparation
  • Medication management
  • Behavior management
  • Activity planning
  • Housekeeping
  • Feeding assistance
  • Compassionate

Affiliations

  • Worship Leader
  • Kids Director
  • Musician/ Writer
  • Babysit
  • Dog Sitting
  • Airbnb Cleaning
  • Mission trips

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Volunteer at Joni & Friends (ministry for families affected by disabilities) since 2016-2025 (still volunteer every year)

Certification

  • Certificate for L.E.A.D KIDS MINISTRY

Timeline

Medical Receptionist

Medical Eye Center
03.2025 - Current

House Cleaner

Linda Spinale
12.2024 - 03.2025

In-Home Nanny

Meghan Leblanc
07.2024 - 02.2025

Attendant

William & Sons Coffee Shop
04.2024 - Current

Studio Manager

Crystal Clear Essentials/Meghan Leblanc
01.2024 - 01.2025

Music Teacher

Myself
01.2022 - 01.2023

Kids Ministry Director

Juan Saa / Lifeway Church
01.2021 - 01.2022

Server

Birch Heights
03.2019 - 11.2019

Volunteer

Joni And Friends
08.2017 - Current

GED -

Pinkerton Academy

Similar Profiles

CREATE PROFILE