Yvonne Villalon
Olney,TX
Summary
Accomplished professional with a strong organizational background from Olney Hamilton Hospital, skilled in records maintenance and enhancing customer service. Proven track record in improving workflow efficiency and fostering client relationships. Adept at utilizing Microsoft Office to streamline processes. Recognized for goal-oriented approach and effective communication.
Overview
6
6
years of professional experience
Work History
Hospital Admissions Clerk
Olney Hamilton Hospital
11.2022 - 04.2025
- Processed patient admissions.
- Assisted patients in navigating admission procedures, applying for income based programs, translating, and enhancing overall customer service experience..
- Coordinated with medical staff to verify insurance information and eligibility.
- Maintained organized patient records, facilitating quick access for healthcare providers and improving workflow efficiency.
- Trained new staff on admissions protocols and software systems to improve team performance and consistency.
- Accepted and processed payments.
- Completed deposits.
- Worked collections.
- Scheduled appointments.
- Posted charges.
Insurance Agent
Kemper Life
05.2022 - 11.2022
- Developed customized insurance solutions based on client needs and preferences.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Built and maintained strong client relationships through regular follow-ups and support.
- Educated clients on various insurance products, enhancing their understanding of coverage options.
- Collaborated with underwriters to streamline policy issuance processes and improve turnaround times.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Solar Energy Lead Laborer
Mortenson Construction
05.2019 - 03.2022
- Supervised daily operations to ensure project timelines and safety standards met.
- Trained and mentored laborers to enhance skill sets and productivity.
- Coordinated material handling and logistics to streamline workflow efficiency.
- Implemented process improvements that reduced downtime during construction phases.
- Conducted regular site inspections to uphold quality control measures and compliance.
- Monitored equipment maintenance schedules, ensuring optimal performance on-site.
- Improved workflow efficiency by regularly assessing areas for improvement and making necessary adjustments to processes and systems.
- Provided detailed progress reports to supervisors, ensuring effective communication on project status.
- Increased team morale through regular recognition of individual accomplishments and contributions.
- Collaborated with other team leads to ensure consistent quality across all projects.
- Implemented sustainable practices, reducing waste generation on job sites and promoting environmental responsibility within the team.
- Maintained a clean and organized work site, increasing overall productivity and safety.
Education
No Degree - Administration, Secretary I And Secretary II
Southwest Technology Center
Altus, OK01-1999
Skills
- Goal oriented
- Strong organization
- Microsoft Office
- Office equipment
- Confidentiality
- Sales experience
- Records maintenance
- Report preparation
- Time management
- Verbal and written communication
- Detail-oriented
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Hospital Admissions Clerk
Olney Hamilton Hospital
11.2022 - 04.2025
Insurance Agent
Kemper Life
05.2022 - 11.2022
Solar Energy Lead Laborer
Mortenson Construction
05.2019 - 03.2022
No Degree - Administration, Secretary I And Secretary II
Southwest Technology Center
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