Manuela Sanchez Van Den Enden
Pawtucket,RI
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Amazon. Excelled in fast-paced environments, enhancing customer satisfaction through efficient GPS navigation and exceptional time management. Demonstrated strong teamwork and collaboration, contributing to significant improvements in delivery efficiency and safety.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Spark
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Warehouse Worker
Medline
12.2023 - Current
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Paid attention to detail while completing assignments.
Delivery Driver
DoorDash
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Amazon
07.2020 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Brand Embassador
Candela Magazine
05.2021 - 02.2023
General Cleaner
Vv Cleaning Company
02.2020 - 09.2021
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased client satisfaction through meticulous attention to detail in all cleaning tasks performed.
- Delivered efficient waste management by regularly emptying trash receptacles and recycling bins.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
- Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Brand Embadsador
Self Employed Services
01.2016 - 10.2019
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
Call Center Agent
American Assist
07.2012 - 08.2013
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Addressed customer account discrepancies and concerns.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Assistant Manager
CCL Bavaria
02.2011 - 08.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Technology - International Business
CIDCA
Colombia 11.2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Enhlish
Native or Bilingual
Timeline
Delivery Driver
Spark
10.2024 - Current
Warehouse Worker
Medline
12.2023 - Current
Delivery Driver
DoorDash
10.2021 - Current
Brand Embassador
Candela Magazine
05.2021 - 02.2023
Delivery Driver
Amazon
07.2020 - 10.2023
General Cleaner
Vv Cleaning Company
02.2020 - 09.2021
Brand Embadsador
Self Employed Services
01.2016 - 10.2019
Call Center Agent
American Assist
07.2012 - 08.2013
Assistant Manager
CCL Bavaria
02.2011 - 08.2011
Technology - International Business
CIDCA
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