MANUELA TIGREROS
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent to maintain a respectful and friendly environment and give my best in my work. Willingness to take on added responsibilities to meet team goals. I am always interested in widening my horizons with experiences and I enjoy learning.
Overview
4
4
years of professional experience
Work History
Contact Center Associate
University of Miami Health System
02.2024 - Current
- Reduced average handle time by implementing efficient call handling techniques, resulting in increased productivity.
- Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
- Enhanced patient satisfaction through timely coordination of appointments and service requests.
- Provided support during high-demand periods, stepping in to cover shifts or manage urgent tasks effectively.
- Delivered excellent customer service by actively listening, communicating empathetically, and resolving issues efficiently during the scheduling process.
- Adhered to HIPAA regulations to ensure the confidentiality and security of patient information at all times.
INFORMATION REPRESENTATIVE
Leon Medical Centers
01.2023 - 01.2024
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped center administration prepare reports and presentations for internal use.
- Call providers to update patients insurance information
- Responded to patients concerns and questions on daily basis.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved patients issues quickly and notified supervisor immediately when problems
- Organized, maintained and updated information in computer databases.
- Completed all tasks in compliance with company policies and procedures.
- Increased patient satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Inventory control procedures to prevent supply shortages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and ensuring privacy protection.
- Assisted with the implementation of a new health app, leading to more organized and accessible patient information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
CARE CORDINATION REPRESENTATIVE
Leon Medical Centers
12.2022 - 01.2023
- Managed high call volume efficiently, directing calls to appropriate departments and minimizing hold times for patients.
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Information Specialist (TEAM LEADER)
Leon Medical Centers
07.2022 - 12.2022
- Mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved patients problems and complaints.
- Collected, arranged, and input information into database system.
- Filled insurance applications
Cashier Assistant
Efecty / Servientrega
06.2020 - 12.2020
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Associate of Arts - Finance
Miami Dade College
Miami, FL01-2026
EAP
Miami Dade College
04.2024
Intensive English
Miami Dade College
04.2021
High School Diploma -
San Jose Campestre Bilingual School
08.2020
Skills
- Teamwork and Collaboration
- Organization and Time
- Management
- Quick learner
- Multitasking Abilities
- Proficient in Word, PowerPoint and Excel
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Contact Center Associate
University of Miami Health System
02.2024 - Current
INFORMATION REPRESENTATIVE
Leon Medical Centers
01.2023 - 01.2024
CARE CORDINATION REPRESENTATIVE
Leon Medical Centers
12.2022 - 01.2023
Information Specialist (TEAM LEADER)
Leon Medical Centers
07.2022 - 12.2022
Cashier Assistant
Efecty / Servientrega
06.2020 - 12.2020
Intensive English
Miami Dade College
High School Diploma -
San Jose Campestre Bilingual School
Associate of Arts - Finance
Miami Dade College
EAP
Miami Dade College
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