MANUELA VELEZ ROJAS

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Assessed employee performance and developed improvement plans.

• Excellent providing success in operation management and branch supervision.

• overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

• knowledge and advice help customers solve their financial problems while also increasing the organization's profit.

• Managing client bank accounts, including opening, and closing accounts. • Selling banking services and products to existing and prospective clients.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Conduct monthly audits and exposures monitoring cash and draw limits and security guidelines.

• Supervise Teller line and Branch when Manager is out of the office.

• Plan and manager sales and service behaviors.

• Manage sales referral goals on an individual basis as well as for the team assistances with branch security function.

• Cash management (deposits, withdrawals, transfers, checks cashing)

• Providing friendly customer service, representing the company.