Manuel Alejandro Fernandez Dominguez
Cutler Bay,FL
Summary
Service Coordinator skilled in optimizing service operations and enhancing customer satisfaction. Expertise in task coordination, client prioritization, and effective communication with clients and teams. Recognized for resolving issues promptly, leading to improved operational efficiency and higher client retention rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Mercedes Benz of Cutler Bay
Cutler Bay, Florida
07.2021 - Current
- Coordinated service appointments for clients at the luxury automotive dealership.
- Managed communication between customers and service technicians to ensure clarity.
- Assisted clients with vehicle service inquiries and provided timely updates.
- Developed and maintained positive relationships with customers throughout their service experience.
- Trained new staff on customer service protocols and dealership systems.
- Implemented feedback mechanisms to improve client satisfaction in service delivery.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
Meat Department Associate
Fresco y Mas
Miami, Florida
07.2020 - 06.2021
- Assisted customers in selecting fresh meat products and providing product information.
- Maintained cleanliness and organization of the meat display area and workstations.
- Followed safety and sanitation guidelines for handling raw meat products.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL06-2020
Some College (No Degree) - Automotive Engineering
Miami Dade College
Miami, FLSkills
- Complaint resolution
- Vehicle inspection
- Customer relationship management
- Effective communication
- Team collaboration
- Time management
- Critical thinking
- Employee training
- Service monitoring and evaluation
Languages
English
Professional
Spanish
Professional
Certification
- Blood-Borne Pathogen.
- EQ Mercedes-Benz electric intelligence.
- PPE Personal Protective Equipment.
Timeline
Service Coordinator
Mercedes Benz of Cutler Bay
07.2021 - Current
Meat Department Associate
Fresco y Mas
07.2020 - 06.2021
High School Diploma -
Miami Southridge Senior High School
Some College (No Degree) - Automotive Engineering
Miami Dade College
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