Manuel Alfonso Almanzar
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Trainer
Teleperformance
Santo Domingo, Dominican Republic
12.2022 - 07.2023
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Created multimedia presentations with PowerPoint and video conferencing tools.
Customer Service Representative
Teleperformance
Santo Domingo, Dominican Republic
05.2021 - 11.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Captioning Agent
Teleperformance
Santo Domingo, Dominican Republic
12.2019 - 04.2021
- Utilized computer software to add closed captions to videos for hearing impaired viewers.
- Provided advice on best practices when working with clients regarding their specific needs when it comes to captioning services.
- Ensured that all captioned material meets FCC guidelines and industry standards.
- Monitored live video content and accurately transcribed spoken words into text.
Education
High School Diploma -
Santa Barbara
Dominican Republic01-2016
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Universidad APEC
Dominican Republic03-2025
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- High-energy attitude
- Client Relations
- Process Optimization
- Microsoft Office expertise
- Building rapport
- Active Listening
- Bilingual Fluency in English and Spanish
Other Work Experience
Radio Producer - Radio Renuevo (2016 - 2019)
- was responsible for the audio content of broadcasts delivered over the radio, the internet and other mobile platforms.
Freelance Interpreter - OPI Remote - English/Spanish (2020 - 2022)
- Trained as a medical interpreter with extensive experience in handling medical calls, as well as interpreting in diverse fields such as insurance, EBT, finance, DMV, delivery services, retail, and e-commerce.
Cover Letter
Greetings Cyracom Team
I am writing to express my interest in the Interpreter position at CyraCom International. With extensive training and a broad background in interpreting across sectors such as healthcare, insurance, EBT, finance, DMV, delivery services, retail, and e-commerce, I am excited about the opportunity to contribute to your team.
Thanks to my training in Teleperformance, it has equipped me with the skills necessary to accurately and efficiently facilitate communication between parties. I also have experience interpreting in a range of fields including healthcare, insurance, EBT, finance, DMV, delivery services, retail, e-commerce and 911 calls. This diverse background has honed my ability to adapt to different contexts and terminologies, ensuring clear and effective communication.
I am particularly drawn to CyraCom for its reputation as an industry leader and dedication to improving access to language services. I look forward to discussing how my skills and enthusiasm can benefit CyraCom.
Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm can benefit CyraCom International. Please feel free to contact me at Mannyalmanzar97@outlook.com to schedule an interview.
Sincerely,
Manuel Alfonso Almanzar.
Timeline
Trainer
Teleperformance
12.2022 - 07.2023
Customer Service Representative
Teleperformance
05.2021 - 11.2022
Captioning Agent
Teleperformance
12.2019 - 04.2021
High School Diploma -
Santa Barbara
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Universidad APEC